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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I observed unprofessional conduct from both the individual who took the car key and the staff at the cashier desk.
Business response:
Thank you, Ashish, for sharing your feedback with us. We take all customer experiences seriously and are committed to maintaining a high standard of professionalism across our service team. We would appreciate the opportunity to address your concerns further. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this matter in more detail. Your satisfaction is important to us, and we look forward to resolving any issues you may have encountered.
went to get serviced after i was called by nissan of mckinney for my 5000 mile change and nothing no service said i had to go back at 62500 bought this with 55000 should have been changed at 60000 so don't know what the problem was so now i have to come back down there to get serviced at 62000 was to of time
Business response:
Thank you for sharing your experience with us. We understand your concerns regarding the service scheduling and appreciate your feedback. Our goal is to provide a smooth and efficient service experience for all our customers. We encourage you to reach out to our General Manager, David Kelley at (469) 634-4865 so we can address your concerns and ensure your service needs are met. Your satisfaction is important to us, and we look forward to resolving this matter for you.
Basic and no detailing and in MPP plan they are supposed give wheel alignment service for free but they charged it . Somehow I did not happy with this false promise
Business response:
Thank you for sharing your feedback with us. We understand that you feel your experience did not meet your expectations, particularly regarding the detailing and the wheel alignment service under your MPP plan. We strive to provide clear communication about our services and any associated costs, and we appreciate your input as it helps us improve. To address your concerns more directly, we invite you to reach out to our General Manager, David Kelley at (469) 634-4865. We are committed to resolving any issues you may have and... read more
Emissions inspection was done, but did not provide document. Customer service called to ask about experience. Let them know. It was not good. Never got a call back representative stated a manager would call back but never did.
I am not Satisfied with the level of service that was provided by the service center. The level of communication was not satisfactory. I dropped my vehicle off at the service center on Wednesday evening. I had scheduled an 8am appointment for Thursday morning March 27th. I did not hear from anyone on Thursday concerning my vehicle. I had to initiate contact on Friday Morning (8:45)to find out if the vehicle had been looked at. Is it considered reasonable service that I had not been notified about my vehicle 24 hours after my... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that you feel a communication breakdown occurred during your service visit. We understand how important it is to be kept informed throughout the process. We'd love the opportunity to resolve your concerns and ensure a more positive experience moving forward. Please feel free to reach out to our General Manager, David Kelley, at (469) 634-4865, so we can address your concerns directly and work towards a resolution.
I had informed customer service representative that car battery needed jump start. I requested them to check battery. The inspection report said that the battery was fine. However, when I came back home car did not start. It required jump start every time I used car. I visited service center after 2 days and after re-inspection it was found that car battery needed replacement.
Business response:
We appreciate your feedback regarding your recent experience. We understand the frustration of having to jump start your car repeatedly after being told the battery was fine. We take these matters seriously and would like to investigate further. Please reach out to General Manager, David Kelley at (469) 634-4865 so that we can learn more about the situation.
The only reason it's not a one star is because they called an Uber for me. But I made an appointment a week in advance. When I showed up I was told there was a 2 hour or more wait for the service - JUST AN OIL CHANGE. They called me an Uber back home but after 3 1/2 hours I had to call to check on my car. They were finally done with it and we went to pick it up. What is the point of making an appt if it's going to take almost 4 hours to get an oil change.
Business response:
Thank you for your feedback, and we sincerely apologize for the delay and inconvenience you experienced. We strive to respect our customers' time, and it seems we missed the mark with your service. To better understand the situation and make it right, please contact our General Manager, David Kelley, at (469) 634-4865. He will work with you to ensure a more timely and efficient experience in the future.
I did not like the following: when I returned my Altima 3 days after the new tire and maintenance service because the tire pressure sensor was on...the person attending to my car scuffed up my wheel on the passenger side and my car was missing a tire stem cap.
Business response:
We apologize for the issues you encountered during your recent service visit. It's concerning to hear about the scuff on your wheel and the missing tire stem cap, and we understand how this can be frustrating. We take these matters seriously and would like to resolve them for you. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can address your concerns and ensure your satisfaction.
Horrible experience with the service advisor. He has a terrible attitude. Poor communication. He did not return my call after leaving several messages.
Business response:
We sincerely apologize for the negative experience you had with our service advisor. We take your concerns seriously, and your feedback is invaluable in helping us improve our customer service. We would like to make this right and encourage you to contact our General Manager, David Kelley, directly at (469) 634-4865 so he can address your concerns and assist you further. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open at 8:30 a.m.