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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bait and switch. Provided one price to fix tire pressure system, when I returned a few weeks later Nissan decided that other items needed to be replaced at double the initial charge. What started out as a $180 repair quickly escalated well north of $500. If that would have been the initial estimate, I never would have had the repair done as it was a convenience repair, not necessary.
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered.
Not good the window on my daughters car was making noise when going up and down. She had purchased the car on Saturday and was supposed to be fixed before she picked it up. And the so called fix lasted about 2 days, making same noise again. The proper way would have been to take door panel off to see what the problem is not W-D 40 to temporarily make it stop. Very disappointed we bought 2 cars on that Saturday. You would think they would make it right!
Business response:
We're sorry to hear about the issue you encountered with your purchase. This is certainly not the experience we intended for you. We apologize for any inconvenience this has caused. We take your feedback seriously, and we are committed to making this right. Please reach out to us so we can address the problem and find a solution that meets your satisfaction. Your satisfaction is important to us, and we want to ensure you have a positive experience with us. Thank you for bringing this to our attention.
Tried to "diagnose" a faulty mirror for $180 without repair without any progress without consent and then expect me to pay for it
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Bought used car from them few days later brought back twice and they told things were ok. 60 days later being back to another Nissan and they figured the issue out
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
The Service consultant did unauthorized work. Never informed me the car was ready. When I was checked out and unauthorized work removed from my bill the car had been left running for HOW LONG????. In the past the service has been great but this was terrible.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Felt like our sales person was not the best to work. Wasted time going back and forth, and in that time they car I really wanted sold. A lot of miscommunications.
Business response:
We apologize for any miscommunication you experienced during your sales process. Providing clear and accurate information to our customers is a top priority for us, and we regret any confusion that may have arisen. We would appreciate the opportunity to discuss your concerns further and address any issues you may have encountered. Please reach out to our customer service team, and we will be more than happy to assist you in resolving any outstanding matters. At your earliest convenience, please reach out to Dan Irwin at Dirw... read more
Just focused on upselling but care for customer. Quality of service is very poor.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Advertised price not honest, exorbitant fees are added to complete transaction.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Very poor. Bottom line. I would not recommend Nissan of Mckinney to anyone.
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,298 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.