This profile has been claimed by the business owner or representative.
Nissan of McKinney Parts
- Auto Parts & Supplies
- McKinney, TX
About this business
Location details
3800 S Central Expy, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Watch Out for Their Hidden "Consumer Services" Fee They list a good price to get your attention but when you contact them you'll learn that they tack on a hefty dealer "consumer services" fee. The fee was $2,400 for the car I inquired about. They said it is "negotiable," but only if I make the journey to their dealership, which sounds like an additional ruse to me.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Not a reliable dealership Be careful buying a used car from these people! We bought a used Ford from this dealership in May 2022 and a few weeks later the car having issue! We called them and told them about and the first call they were cordial but then they never answered emails or calls from my husband! Now the car they sold us is basically sitting on our drive way and it will cost us 5k- 8k to repair it! This dealership and a few people there are not honorable and no integrity!!! Please buy your car somewhere else! Very b... read more
Business response:
Pj, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Sales Manager Julian would really like to speak with you more regarding this matter. Please reach out to us at (214) 390-5370. We look forward to hearing from you.
DON’T BUY OR LEASE FROM HERE!! DON’T Buy or Lease from this dealership! ! We leased a 2022 Titan Pro 4X in March. We brought it in for service within 2 months of having it for a whining noise, acceleration issue, and that the clock changes the time and needs to be re-set each time the vehicle is turned off and on. This is our only family vehicle, so they got us a loaner car to drive while they diagnosed the issues. I had to call to get updates, never got an unprompted call about how it was going. Found out that the air condi... read more
Business response:
B., we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
NOT THE IDEAL PLACE YOU WOULD WANT TO BUY A CAR. HORRIBLE EXPERIENCE GOING TO THAT DEALER... THEY CONSTANTLY LIED AND WAS SUPER RUDE.. I INSTANTLY LEFT.. DONT ATTEMPT TO BUY FROM THEM IF YOU'RE LOOKING FOR GREAT CUSTOMER SERVICE..
Business response:
Varrun, we truly appreciate your honest feedback.
"Reconditioning Fees!?" What? Went to buy a used care at Nissan of McKinney because the asking price on a car we liked looked good on cars.com. When we went to sit down to talk price, another $2400 in "reconditioning / detailing fee's" was added to the price. This was never disclosed beforehand. In the end, we were willing to pay the asking price but not any undisclosed "reconditioning fees". Felt like bait and switch. Not the way to do business.
Business response:
Hello Matt, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
TERRIBLE Terrible!! Bought a lemon from here and it was supposed to be CPO..... beware! Josh sold the car and that was Tuesday and we are on Friday and already having problems. Texted Josh and no response so I called Nissan of McKinney and spoke with Oscar “the manager” and let’s just say THEY DON’T CARE ABOUT CUSTOMERS! Save yourself the stress and money and go where you are appreciated.
Business response:
Thank you, Sarah, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Horrible communication, terrible customer service. This dealership wasted my time, gas, and money due to lack of communication between the salesmen and/ or managers. I set up an appointment to look at a specific vehicle with specific options that I had been looking for and it was within my price range. Let me be clear, I was not interested in looking at any other vehicles. I called the next morning to see if I could come look at the vehicle even sooner than scheduled and another salesman confirmed the vehicle was still there... read more
Business response:
Anthony, we apologize that we couldn't match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Too good to be true. If buying a used car they add an additional "$1995.00 Recondition fee" and more. So they low ball a price to reel in customers just to waste their time. I feel bad if a customer drive hours or even out of state to only be disappointed. Do not believe the price you see online. You guys can thank me later for saving you time and money.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
i have a 2019 nissan sentra i have a 2019 nissan sentra and the radio keeps freezing up and whean i have apple car play pluged in to my phone the radio screws up and whean i have blue tooth hooked up and get done with a call it shows that iam still on a call after i hang up and nissan is saying that it is my phone i have had this problem ever sence i got the car not the phone doing it it is nissans crap they put in the cars don t buy a car from nissan
Business response:
Kerry, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this to see if there is anything that we can do to help. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Frequently asked questions about Nissan of McKinney Parts
How is Nissan of McKinney Parts rated?
Nissan of McKinney Parts has a 3.6 star rating with 129 reviews.
When is Nissan of McKinney Parts open?
Nissan of McKinney Parts is open now. It will close at 7:00 p.m.