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Nissan of McKinney Parts
- Auto Parts & Supplies
- McKinney, TX
About this business
Location details
3800 S Central Expy, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
New GM has made a difference I went in knowing exactly what I wanted. The used car sales person Jeneva listened to my concerns and was helpful in every step of the way. Not only did I get a great deal, the experience was painless.
Went to my appointment. Went to my appointment. First of all the person I was suppose to meet wasn’t there. No big deal. Sales show me the car. We sit down. They show me the price. Plus $2495 dollar dealer add on fee. And only $5,000 for my car theirs worth at minimum 10k dollars. I tell them I want to pay x amount and would like more for my trade. Sales person leaves and the manager comes back with the exact same pricing minus the $2495 dollars like they are doing me a favor. They would not negotiate one penny less. David K... read more
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
I was looking at purchasing a car from this dealership, I was looking at purchasing a car from this dealership, and I found what I thought was a good vehicle so I sent an email through their contact us page and a Peter Sayroo responded to my inquiry. I responded back and I’ve yet to receive a response, I’ve been ghosted. In reading all of these reviews where someone is happy, they are told to contact David Kelly, the general manager, but that’s a waste of time because I called the dealership asking to speak to Mr. Kelly and ... read more
Business response:
We appreciate you bringing your concerns to our attention, and we sincerely apologize for any frustration caused by the lack of communication. Customer satisfaction is our top priority, and we regret that you felt "ghosted" during your interactions with our dealership. We understand the importance of timely and responsive communication, and we are committed to addressing and improving this aspect of our service. To better assist you and understand the specifics of your experience, we kindly ask for additional details such as... read more
Disappointed Customer I purchased my vehicle 2915 Nissan Murano from Nissan of McKinney in 2016. I wanted to support and do business with the company because my outstanding nephew Alejondro Whaley who was an big access to the company when he was employed there. First of all my nephew contacted a salesman to let them know he was bringing his auntie to purchase a vehicle of her choice which was the 2015 Nissan Murano. My nephew also stated to them don't have me bringing my auntie out there to give her the run around. Well gues... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Poor customer service - Nissan of Mckinney Please watch out for your contract on when your maintenance is due rather than what they paste on your vehicle. So when you arrive at the service station you will be in for a surprise that you have to pay for it. The funny thing is you keep receiving so many junk messages not sure why they can’t pickup their phone and remind you of the service (you actually are entitled) or send a text message. The folks sitting at the service center or his manager or the finance person are lethargi... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Switch bate price discrimination Switch bate and price discrimination.. will be enough of a mouthful.. to see where I’m going with this they need to be reported .. and actions need to start happening with these types of practices
Business response:
Thank you for bringing this matter to our attention. We take all complaints seriously, and we are sorry to hear that you had a negative experience at our dealership. We would like to address your concerns regarding bait and switch sales tactics. This is not an acceptable practice, and we do not condone it. We would like to assure you that we always strive to be transparent and honest with our customers. If there was any confusion or miscommunication during your visit, we apologize. We value your business and would like the o... read more
Bait and Switch Used car sales. Here is my recall of my experience this week: I found a low mileage, one owner, vehicle on Autotrader. The price on KBB was“Good”, but “Great”. It was also a 16 year old car, but less than 50,000 miles, one owner verified on the Carfax. The last thing on Autotrader that got my attention was this this exact quote “Dealer Disclosure:*Get Today's Price is available to all customers and can also be obtained by calling or coming into the dealership today. Purchase prices do not include tax, title, ... read more
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865
Watch Out for Their Hidden "Consumer Services" Fee They list a good price to get your attention but when you contact them you'll learn that they tack on a hefty dealer "consumer services" fee. The fee was $2,400 for the car I inquired about. They said it is "negotiable," but only if I make the journey to their dealership, which sounds like an additional ruse to me.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Not a reliable dealership Be careful buying a used car from these people! We bought a used Ford from this dealership in May 2022 and a few weeks later the car having issue! We called them and told them about and the first call they were cordial but then they never answered emails or calls from my husband! Now the car they sold us is basically sitting on our drive way and it will cost us 5k- 8k to repair it! This dealership and a few people there are not honorable and no integrity!!! Please buy your car somewhere else! Very b... read more
Business response:
Pj, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Sales Manager Julian would really like to speak with you more regarding this matter. Please reach out to us at (214) 390-5370. We look forward to hearing from you.
Frequently asked questions about Nissan of McKinney Parts
How is Nissan of McKinney Parts rated?
Nissan of McKinney Parts has a 3.5 star rating with 121 reviews.
When is Nissan of McKinney Parts open?
Nissan of McKinney Parts is closed now. It will open tomorrow at 7:00 a.m.