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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I would like to say Raymond was ok at the beginning when I pulled up I ask if they can fix my clock in car they didn't also when I I pick up my car he gave me all the things that were wrong which really I didn't like and said here's the estamate it was about $3500 really I just came for a oil change it made me feel my car wasn't safe to drive and I even ask about a car there and he saw a guy bye the drink station and said ohh he can help u and threw me off to him next time I go for my oil change I will ask for someone else T... read more
Always overcharging the services needed , above average and it happened to offer me to change the air conditioning filter right after I just changed couple of months before , Capri didn't let me know that the car was ready , I was waiting more than 2 hours . I find very difficult to trust the professionals and the dealership .
Business response:
We apologize for any inconvenience you experienced. Our goal is always to provide the best value and service for our customers. We will use your feedback to improve our communication and transparency. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
The Chris the intake person was rude to me. Then he sent me to Raymond tried everything he could to help me. Unfortunately the inspection for the car was half done. I later end up leaving the dealership and maybe less then 2 hours later I'm calling triple AAA for a jump when I was told everything looks good on my car. Wow such a waste. Sad to say Nissan brand is being represented in a negative way
Business response:
We apologize for your negative experience at our dealership. We strive to provide excellent service and are disappointed that we fell short. Your feedback will be addressed with our team to improve in the future. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
Maintaining my 2016 Nissan Rogue is costing me over $1,500 every year. Not sure if it’s the age of my car or if it’s unnecessary service being pushed by the service agent. A couple of years ago I would only have to pay around $500 for routine maintenance.
Business response:
We apologize for any inconvenience and appreciate your feedback. Please bring your concerns to our service team so we can ensure you are receiving necessary maintenance for your vehicle. The age of your car may contribute to increased costs but we strive to provide transparent and necessary services. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager
The car was serviced because the gas cap door was stuck shut. We made it to Torrance Nissan with very little gas in the tank. We were assured that the tank would be filled for us. When I picked up the car, Capri told me they had filled the tank. That wasn’t true, and I ended up having to go to a gas station and buy a gas can. What a hassle.
Business response:
Hi Robert, we apologize for the inconvenience and miscommunication. We will ensure that this does not happen again. This will be addressed with Capri as well as we want to do right by you. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
The wait was long. I arrived at 9:45 for my 1000 appointment it took over 2 hours for my oil change. Other than that everyone was okay.
Business response:
Hello Albert, thank you for your feedback and for trusting us with your vehicle's oil change. We apologize for the longer than expected wait time and will work to improve our efficiency. Our team enjoyed serving you and we hope to see you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager
No words Never had a problem with the dealership until now felt like I was treated unfair
Business response:
Hello Anthony, we are so sorry to hear about your negative experience. Please reach out to us directly at 310-536-4000 x2225 or x2249, so we can address the issue and make it right. Our goal is to always treat our customers with fairness and care. Kind Regards, Elizabeth Reyes Customer Relations Manager
No im tired of you guys texting me. I was just up charged and had very poor customer service. Met with little compassion, sympathy, or explanation of my outrageous quote
Business response:
Hello Jasmine, we apologize for any frustration you experienced. Our team strives to provide outstanding customer service, so falling short is unacceptable. Thank you for bringing it to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
Chris did as well as he could however, from the time I bought this car it's been a horrible experience from the sales person to the repair shop
Business response:
Thank you for sharing your experience, we are truly sorry to hear about your less than satisfactory experience. As a company, customer satisfaction is our top priority and we are constantly striving to improve our services. We will take your feedback into consideration and make necessary changes to ensure a better experience for our future customers. Thank you for choosing us and we hope to have the opportunity to serve you better in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.