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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Didn't like it had a discount for $59. 99 & @ the end of srevice i paid $72.00 will not come again for oil change
Business response:
Thank you for your feedback. We are sorry to hear that you are disappointed regarding the final price of your oil change service. The $59.99 coupon you presented clearly states that it does not include taxes and disposal fees which is why your total came out to $72. These additional charges are required by the state and environmental regulations. We truly value your business and hope you'll give us another opportunity to serve you in the future. Please don't hesitate to reach out if you have any further questions or concerns... read more
The service wait time with an appointment is long. 2.5 hours for an oil change is a bit long
Business response:
Hello, your satisfaction is our top priority, and we want to assure you that your concerns about the wait time have been addressed. Thank you for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
While I was giving a list of work to approve with a video of the diagnosis, a washer fluid concentrate was added without approval along with an unknown charge under one of the services.
Business response:
Hello Jessie, I spoke with Rick regarding your concerns and states he went over your repair order with you and your charges. If you should have any questions or concerns, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
I went for tune up and an oil change. 3 days later my oil filter light came on
Business response:
We are truly sorry to hear that your light was not reset after the service was completed. This issue has been addressed and our Service Manager has made it a topic of discussion with our team. We would be happy to reset your light, if you are in the area please come by. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Once again our sincere apologies. We hope you are willing to give us a second opportunity. Kind Regards, Elizabeth Reyes ... read more
Poor communication. Took 4 hours for my service and I did not receive 1 message or call on my car. When i called the dealership for an Eta the lady at the desk Catia ? Said that no one was able to provide me with an Eta. That she would have someone call me back which they never did.
Business response:
Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell and Nissan of Torrance sought to mislead me about the condition of my car. I brought it in because of a check engine light that indicated a problem with the fuel-air mixture They claimed that my car had sludge in the engine, had compression problems, and needed a new engine. None of that is true. I took my car to an independent mechanic with a very good reputation, and they found that the car has no compression problems, no sludge, and that the issue with the injectors was easily remedied with some cleaning. That cos... read more
Business response:
Hello Lloyd, thank you for your feedback. We want to clarify that our team performed a full diagnostic on your vehicle and provided detailed printouts and data regarding the engines overall condition which you were provided with. Our initial plan was to begin with addressing the fuel injectors, spark plugs and ignition coils. However, upon further inspection, our technician determined that sludge build up was present in the engine. Due to the nature of the sludge-related damage, cleaning services are not reliable or permanen... read more
This time there was a severe lack of communication. I was told on Thursday my truck would be done Friday or Saturday (water pump replacement). Monday comes I call 4 times to get an update. Technician was just trying to get the pump out without removing the timing cover. But was told it should be done by the end of the day. I call back aroud 5pm and my advisor is gone for the day no update. Truck not ready. Truck ended up being done Tuesday afternoon.
Business response:
Hello, we are disappointed to hear that your experience was not to the standards we strive to provide. This issue has been addressed with our team and will be used to coach our team as well. We understand how important transparency and communication are. Thank you again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
Even thou salesman was new, everyone else blame all mistakes on him instead of training him as you go, experience makes me more detailed oriented worker
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We will discuss your concerns with our team as we are always looking for ways to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
This dealership has no ear to what the customer wants to say! Poor customer service from this company! I am the one that identified tires rotation wasn’t done!
Business response:
Hello Tsuguo, we apologize for the issue with the rotation not being completed. I did try calling and emailing you after this incident; however, did not hear back from you. Your Advisor Chris did address this to us immediately as he was not aware that the rotation wasn't completed as noted on the RO. This issue has been a topic of discussion with our technicians as an oversight such as this one is preventable and should have been clearly noted on the Repair Order for your Advisor to see. We are glad that your advisor was abl... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.