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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Felt like a Nate and switch had agreed on model and price on phone but they added things and ultimately delivered a lower model vehicle They did do a correction but really a low class dealership. Would never deal with them again. Felt like I was back in the 70 s with what they tried to pull.
Business response:
We apologize for any miscommunication and strive to provide transparent and honest pricing. Thank you for bringing this to our attention, we will use this as a learning opportunity to better serve our customers in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Didn't even know where's my car was at He didn't even know where my car was when is was being serviced even though he was supposed to bring in my car
Business response:
Thank you for bringing this to our attention. We apologize for the confusion, and we will work to improve communication in the future. We value your business and hope to provide better service next time. Kind Regards, Elizabeth Reyes Customer Relations Manager
Completely disappointed , la peor experiencia de un dealer. Lleve mi carro arreglar y no me resolvieron.
Business response:
We’re extremely sorry to hear about your negative experience at our dealership. Our team is committed to providing excellent service and we apologize for not meeting your expectations. Please reach out to us so we can address and resolve any issues you may have experienced. Kind Regards, Elizabeth Reyes Customer Relations Manager
Didn't call when it was ready told him I needed a new gas cap didn't get it asked for estimate on fixing the over drive switch on shift lever didn't get if u guys just can't give away a free gas cap to any paying customer that needs one then I'm sure ur cutting all kinds of corners to save money it's an indicator of a buisness style that is anti community. And of a company that over values profit at the expense of all else
Business response:
Hello Daniel, we are disappointed to hear that we did not meet your expectations. We pride ourselves on providing top quality service to our customers. I spoke with your Advisor, and he did explain that he spoke with you over the phone and went over the recommendations; however, they were declined. The recommendations are also documented on the Repair Order that you should have received a copy of. The Advisor also mentioned that he did advise that you can come by at 5 to pick up. Regarding the gas cap, we understand it may s... read more
If I could give zero starts I would. Do not go here if you are looking to do a trade in, they have been giving my brother the run around worst customer service he came here to buy a new car and trade in the one he had since Sept 5 and till now they have not paid of the car he traded. They keep calling him to make a payment on a car that he no longer has due to this dealership not paying it off and it is affecting his credit. Jesus Rosales is the finance manager, and he is never in the office or has called my brother to updat... read more
Business response:
Hello Daniel, we are truly sorry for the inconvenience in the delay of your payoff. Please know that our General Manager and I have been actively working with our accounting department to ensure this matter is resolved as quickly as possible. We understand how frustrating this situation can be, and we sincerely apologize for the inconvenience it has caused. If there are any impacts to your credit, we will fully support a dispute with NMAC to correct the issue. We appreciate your patience and understanding as we work to make ... read more
The entire process is antiquated with little attention given to customer service. For example, the dealerships refusal to quote a finance rate unless I was at the dealership.
Business response:
Thank you for your feedback. We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and will address this with our team. Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell was good hospitality. But I had to wait for 3hours, I wasn't expected it.
Business response:
Thank you for the feedback. We apologize for the unexpected wait time during your visit. We are constantly working to improve our service and appreciate your patience and support. We hope to see you again soon for a better experience. Kind Regards, Elizabeth Reyes Customer Relations Manager
Misdiagnosed my 2021 Nissan Rogue Sport SV even though I asked for a blower motor replacement on the online booking appt. They ordered me an uber and I went home to await the diagnostic. Received a call and they wanted to replace the entire A/C unit. I asked if there were alternatives. 'No, you'll be back.' No I won't. Took it to another place and they replaced the blower motor control module. Fixed the issue. Saved over $900. Was still charged for the mis-diagnosis. Will escalate to corporate if $279 is not refunded.
he is good accomodated the service requested but didn't give us full detail of why my car had that problem. the waiting is too bad, i was told 3-4 hours. i was there for almost 6 hours
Business response:
Thank you for your review and for choosing our service. We apologize for the longer than expected wait time and for not providing full details. We will work on improving our communication and efficiency to provide a better experience for our customers. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.