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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Very unprofessional. I was not notified about the status of my vehicle. I had to call each time to find out what is going on.
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thanks for bringing this matter to our attention, we will address this and take it as an opportunity to coach our team as communication is key! We hope you are willing to give us another opportunity. Kind Regards, Elizabeth Reyes Customer Relations Manager
Took over 2 hours for an oil change? Is way too long needs to be more speedy.
Business response:
Thank you for your feedback and we're sorry to hear that your visit took longer than you expected. Please keep in mind that in addition to the oil change we perform a complimentary multi-point inspection, battery test, and car wash to help ensure your vehicle is in great shape when it leaves our service department. Also note that wait times can vary depending on how busy our shop is at the time you come in. That said, we understand your time is valuable and we're always looking for ways to improve and be more efficient. We h... read more
Fraudulent dealer. Gave extremely grossly over estimate at an astonishing 20x over the actual cost to repair.
Business response:
We are always looking for ways to improve and appreciate your input. If you would be willing, we would like to have you contact our manager at (310) 536-4000 x2225 to discuss your concerns further. We hope to hear from you soon. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
My Tues 2p first oil change and one tire replacement took 4.5 hours and the free wash would have extended the time, which is beyond ridiculous. Capri was nice enough but it would have been nice to receive at least one update prior ti me asking for a status update 3.5 hrs in. The link with updates never updated and only showed the start of my service. Upon getting on the road I noticed the tire pressure on the new tire was 10 below the other 3 tires and it never adjusted and needed more air. Worst was while driving on the fre... read more
Business response:
Hello Auri, we sincerely apologize for the extended wait time during your recent visit. The delay was caused due to our tire machine being in use at the time, and we understand that you should've been advised that the wait time would be longer. We also want to apologize for the oversight in not properly adjusting the tire pressure on your new tire and the hood not being fully latched. We recognize how serious these issues are and appreciate you bringing them to our attention. Safety is our top priority, and we regret that we... read more
I would never bring car here again NEVEEEER EVER AGAIN IN LIFE I PROMISE THAT
Business response:
We would like the opportunity to get more details about your experience and find out how we can assist you. If you are willing, please contact us (310) 536-4000 x2225. We hope to hear from you soon. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very disappointed in the entire visit, from the beginning to the end. No car wash.
Business response:
Hello, we are disappointed to hear that your experience was anything less than excellent. Our manager would really like to speak with you more regarding this matter, please reach out to us at (310) 536-4000 x2225. We look forward to hearing from you at your earliest convenience. Kind Regards, Elizabeth Reyes Customer Relations Manager
I would never buy another Nissan, this pathfinder has been a disappointment since I bought it
Business response:
Hello Damian, thank you for leaving us feedback. We are disappointed to hear that you are not happy with your Pathfinder. If you wish to further discuss your concerns, please contact us at 310-536-4000 x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager
My Nissan pathfinder has been nothing but trouble since the day I bought it. The service department was Indifferent to the problems and one of them lied about the repair work being completed. I will never buy another Nissan again.
Business response:
Hello Damian, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
This dealership has refused to use my warranty to cover repairs. A bunch of talking in circles. Calls from Consumer Affairs to no real results.
Business response:
Hello, we pride ourselves on customer service and we understand your frustration regarding your warranty issue. As a dealership, we are not authorized to approve or deny warranty repairs ourselves. All warranty repairs must be approved by the manufacturer or the warranty provider directly, based on their specific terms and conditions. We are more than happy to repair your vehicle so as long as we have authorization to do so. We understand that you have escalated your concerns to Consumer Affairs. Please understand that we ar... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.