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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
The worst custumer service I have ever received. Had an appointment for 8am and i was the first person to arrive for a basic oil change. Didnt leave the dealer until 3 hours later! I asked about the approximate wait time after 2 hours and was told to wait. That Manuel would help me once he wws done.
"I only had one issue with a service writer that tried to..." I only had one issue with a service writer that tried to sell me front and rear brakes that I didn't need - I took the front wheels off at home and had plenty of pad left. Get a second price/opinion from another shop on any major work. I get oil changes, brake fluid flush, and transmission fluid flush here while I wait in their comfortable waiting area. I recently dropped my car off in the evening and they bough me an uber home and then back the following day - th... read more
Business response:
Hello, thank you for taking the time to tell us about your recent service visit. We are disappointed to hear that you had trouble communicating with your Advisor, and getting a ride from Uber. We were using Uber to make transportation for our customers convenient, however we found that Uber was cancelling rides and not alerting us. We are now using Lyft as they have proved to be a lot more efficient. We apologize for the trouble that it caused. We understand how frustrating trying to get a hold of your Advisor must have been... read more
"Traumatizing experience. " Full complaint filed with the BAR. Bureau of Automotive Repairs. Full complaint filed with Nissan of North America. Multiple body damage to my Car while in Nissan of Torrance's care. Dealership now being difficult about repairs to the body. Hostile response from dealership when trying to take care of damage that they caused while in dealership custody. Now going through my own insurance to fix repairs Nissan of Torrance caused to the body of my car. Genius techs at Nissan of Torrance, couldn't fig... read more
Business response:
Hello Lisa, We are very sorry to hear that no matter how much we try to help you, we are just incompetent in your eyes. It is very unfortunate that you feel we have done nothing right by you. We know the true events and we will leave it at that. Moving forward we will deal with Nissan and the BAR regarding your concerns. Thank you once again for sharing your experience. Sincerely, Elizabeth Reyes Customer Relations Manager
"Past due invoice services rendered " We have been trying to collect on an invoice for transporting 3 Nissan Leafs from Palmdale to their facility since December 2018 after they contacted and contracted our services. After the first 3 months of unsuccessfully collecting payment, we were finally informed they we're in the middle of a sale and payment would be processed once complete. This did NOT happen and furthermore not 1 return call to the countless voicemails since. To date, we have not been paid or contacted to resolve ... read more
"hidden dealer add ons" Talked to katie internet manager and assured me there was no add ons before i left my house.So i get there to see the 2018 black midnite edition sentra and they took forever to bring it up front so i can test drive it.It was filthy looked like they hadnt washed it in months.You would think they would have made it look nice before i came. I gave them a couple hours notice.Guess they werent really interested in it being sold.So i sit down with jesee who ran my credit and comes back telling me there is $... read more
I had fairly decent experience with this dealership in the past but my last lease has been a night mare. I got a letter from the dealer saying to bring my altima in and pick a new car even though my lease hadnt ended yet early termination. After speaking with the salesman and selecting a car i was told i wouldnt have no out of pocket expenses so I started a new lease on a nissan sentra. 3 months later i got a letter from Nissan with a charge of $533 due and payable. I contacted the salesman and he told me he would take care ... read more
I called to make an appointment to return my leased car. They told me that no appointment was needed, just to come in. So I did. I've now been waiting 90 minutes and have yet to see anyone other than the receptionist. If you visit this dealer and see a skeleton in the waiting room, it's me. Stop and say "Hi."
I took my car for oil change when I got home all my coins were missing from my car so be careful to another costumers.
Went to trade for a nissan rouge and am waiting for a refund check that was suppose to take supposedly 8 weeks but is about to be 4 months. Keep calling but it is not resolved. Very fustrating.
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is closed now. It will open tomorrow at 9:00 a.m.