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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Great overall service
Great experience! Very simple.
It was great working with your team and Notma was excellent on her service and communications and gets back to you with any questions you have. Thanks Norma excellent job.
The original loan officer (Dominic Ciffarelli) set false expectations and advised me that he had pre-approved me through underwriting. He in fact did not and almost caused the closing to fail. Norma and her manager Jack did a great job getting things properly handled so that the closing went through. I am fairly certain Dominic committed a UDAAP violation. In my opinion Dominic needs retraining.
It is almost impossible to get a hold of a person at this company. My closing was delayed, my appraisal was low and had inaccurate information, which would have taken 2-3 weeks to correct, so I had to close. My taxes are incorrect on my escrow-way over what is needed, which is making me pay more each month. Use another company!
The team at pen ymac was awesome. Made my life easier and the communicated on a weekly basis. As the loan got closer to close they called me daily and kept me updated. I definitely will use them again.
Awesome experience all the way around with the exception of how close, "closing" was to underwriting. Literally we went through underwriting 1 1/2 days before a 9am closing. That cuts it way to close for customers to not stress over.
Norma was excellent! Very responsive and quick to find resolution. Highly-qualified and very professional.
I do not want to contribute to this.
Norma Brambila has a 4.8 star rating with 398 reviews.
Norma Brambila is closed now. It will open tomorrow at 9:00 a.m.