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Norma Brambila
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication was horrible. Process took entirely too long : Mid May through July 27 although I complied promptly with all request for documents. Closing scheduled 3 different times. Was canceled 2 as paper work was not accurate. Closing person was scheduled for 7 pm when I was scheduled for 10;00 She was not sure what she was doing. Not impressed with your service. Loan Agent Eric Lewis was a ghost through out the process.
The closing took longer time than expected. I was surprised of the closing cost to be so high.
Norma was great. I was a little frustrated with last-minute requests for duplicate documentation. The loan process took far longer than anticipated. What I don't understand is how you can justify creating business, but not staffing for it. Time and time again, I was told of "long delays" due to "high demand." Well, look, if you're going to create "high demand" create staffing. Feels irresponsible. Don't you think?
Norma was very personable and informative
Very pleasant experience. Questions were always answered promptly and accurately. One of the least stressful processes I've had. Thank you so much for everything PennyMac
The overall experience was amazing from submitting my application to closing. Mrs. Norma explained and walked me through whole process. Thank you so much for all your help!
Original Loan Officer gave me incorrect information about payments. Very difficult to reach original Loan officer (by phone ort email- he was not very responsive). During Loan processing, I was asked for various documents and sometimes it was not clear what they were asking for since I had already provided it (ie; homeowners insurance, then they wanted me to up my insurance but after calling I found out they they really need the Master Condo Policy that the Association carries.
Process was easy and done in a timely manner. Communication was constant and there were no surprises.
Norma did a fantastic job. She kept me the loop through the whole process. Thanks Norma
Frequently asked questions about Norma Brambila
How is Norma Brambila rated?
Norma Brambila has a 4.8 star rating with 398 reviews.
When is Norma Brambila open?
Norma Brambila is closed now. It will open tomorrow at 9:00 a.m.