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Norma Brambila
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My refinance process with PennyMac was very easy and efficient. I had no issues, stress, headaches or confusion during my refinance. The communication were very vivid and I would definitely recommend PennyMac a million times to my family and friends. Thanks My PennyMac team you guys were awesome.
Norma and Sarkis did a great job with the refi process but when I called customer service to have someone go over the closing documents with me so I was clear on the information, the woman was very rude, disrespectful, and I had to ask her 3 times to open my closing documents to help me fully understand the numbers and then hung up on me mid sentence when I was asking my final question.
Totally unprofessional. I felt targeted and not valued as a customer. Original loan officer Albert never followed up with questions I had about the pay off. My closing was postponed for duplicate document request. My original closing was canceled without my knowledge. Closer was a no-show. I sat home waiting with no follow up from Norma. 2nd closing the closer was given the wrong date. I really began to question if this company was reputable of if they wanted this loan.
The process was quick, efficient and well communicated. Would definitely use again.
Everything went fine
Great from start to finish!
Norma is very professional and helpful I really appreciate what she did
Every person that I interacted with during my refinance was very polite and answered all of my questions thoroughly. PennyMac went above my expectations during my experience with them.
Billy Manapat was excellent through the whole process
Frequently asked questions about Norma Brambila
How is Norma Brambila rated?
Norma Brambila has a 4.8 star rating with 398 reviews.
When is Norma Brambila open?
Norma Brambila is closed now. It will open tomorrow at 9:00 a.m.