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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I made an appointment, arrived early, and was told that the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get to me when they get to me. The check in person was all too smug about it. When I finally was able to check in, it turned out they had my email address wrong, even though I gave it to them 3 times when making the appointment to ensure it was correct (not a difficult address, just not my entire name). After I was sent to the w... read more
Business response:
Thank you for sharing your experience with us. We deeply regret the inconveniences and lack of communication you encountered during your visit. This is far from the standard of service we strive to provide. From your initial check-in to the waiting experience and unanswered inquiries, it’s clear we fell short of your expectations—and our own. We take your feedback seriously and want to address these concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so that we can lear... read more
Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locksmith about 15 minutes to complete. Northpark charged $199.97 for the key alone and another $200 for the programming. That’s fine, but what forced me to leave a review was the 2 hour wait. It apparently took an hour and 40 minutes to cut and program the key. After paying the bill, they had me wait another 25 minutes in the parking lot for th... read more
Business response:
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration with the service and the wait time. Your experience is important to us, and we’d like the opportunity to address your concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so we can resolve this matter to your satisfaction. Thank you again for your review, and we hope to hear from you soon.
Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience.
Business response:
We sincerely apologize for the frustration you’ve experienced. We completely understand your concerns regarding the excessive wait time and the parts that were replaced without your approval. This is certainly not the experience we aim to provide our customers. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so they can address your concerns directly and work toward a resolution. We truly appreciate your feedback and hope to make things right for you.
STAY AWAY FROM THIS PLACE , BUNCH OF LIARS AND RUDE PEOPLE . IF I COULD GIVE A 0 I WOULD , THEY RAN MY CREDIT AND I WASN'T EVEN AT THIER DEALERSHIP IT JUST GOT WORSE , I SPOKE TO THE GM AND SHE TOLD ME " TOO BAD WE F*** U OVER " I'M NOT GONNA STOP HERE AND I'LL LET MY LAWYERS TO GO AFTER HER I"M SURE ALL YOUR CALLS ARE RECORDED AND YOU'LL REGRET THE DAY YOU OPENED THIS PLACE TOO BAD I'M COMING AFTER YOU BUNCH OF LIARS
Business response:
We are truly sorry to hear about your experience and understand your frustration. This is certainly not the standard of service we strive for. Please reach out to Fred Duron or Ray Andrade at fredd@nptosa.com or randrade@nptosa.com. They are committed to addressing your concerns. Thank you for bringing this to our attention.
Not sure why I keep coming back …just bought my 3 rd car here in the last 10yrs…service was bad…staff not helpful
Business response:
Thank you for your feedback. We appreciate your loyalty, but it’s disappointing to hear about your recent experience. We’re committed to providing excellent service and would like to address your concerns. Please reach out to Fred Duron or Ray Andrade, who will be able to assist you further and work towards improving your experience. You can contact Fred at fredd@nptosa.com or Ray at randrade@nptosa.com. Thank you for bringing this to our attention, and we hope to make things right.
They took care of business after all but service mnger needs some customer service training
Business response:
Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.
I bought a used 2018 Toyota Prius from this dealer. The dealer failed to disclose there were holes punched into the oil pan. This cost me $700 to replace the pan. I would not recommend this dealer.
Business response:
We apologize for the inconvenience and frustration you experienced with your purchase of the used 2018 Toyota Prius. Providing transparency and accurate information to our customers is a priority, and we regret that the condition of the oil pan was not properly disclosed to you. We understand the unexpected expense and inconvenience this situation caused, and we apologize for any inconvenience or dissatisfaction it may have caused you. Your feedback is important to us, and we take it seriously as we continuously strive to im... read more
They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice.
Business response:
We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion.... read more
Have been waiting on a part to complete a recall service on 2023 Tundra since Feb 2024. I get a text from service tech yesterday that part is in and could I schedule for service. I schedule for today and go in. Sit for 3 hours only to be told part was not available. From one day to the next it was not available. According to service tech the parts dept is supposed to tag part with customer name and secure it so no one else will use it. I guess that didn’t happen. This is the second time the service departments quality contro... read more
Business response:
Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced regarding the recall service on your 2023 Tundra. We understand how disappointing it must have been to wait for the part, only to be told it wasn't available after scheduling an appointment. Our commitment is to provide exceptional customer service, and clearly, we fell short in your case. To ensure a swift resolution and regain your trust, we recommend contacting Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@n... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,358 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.