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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They pinched a gasket when doing my pil change it drained all the pil in the highway, I barely made back yo the dealer I had to buy oil just to make it back in time, when I took it back they admit it was there fault and did. Nothing to try and offer me something for the inconvenience and potential damage to my engine
Business response:
We understand your frustration and concerns. Your feedback is important to us, as what you've described is far from the service experience that we strive to provide. Please contact Fred Duron at fredd@nptosa.com so we can discuss this further and work towards a resolution.
Service advisor was great, oil change and tire rotation on my 2025 Camry took 2 hours which is about an hour longer than normal with a 7:30 appointment. Then when I got my vehicle back, the valet left my HEV powered "on" and left it sitting in the parking lot. She was standing about 30 feet away from it attempting to lock it with the key fob! She didn't even realize the vehicle was still running! You can do better North Park Toyota!
Business response:
Thank you for sharing your concerns. We appreciate your recognition that your service advisor provided great assistance during your visit. We understand your frustration with the extended wait time and appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve our service efficiency and vehicle handling protocols. We value customers like you who take the time to share their experiences, as it allows us to better serve our community. Please contact Fred Duron at fredd@nptosa.com ... read more
While picking up our vehicle, I noticed the tire pressures on all 4 tires were low in 3 and high in 1 tire. I asked him if the tech conducted an inspection during oil change. He stated yes and then told me to take our vehicle over to the 'red canopy' and have them take care of the tires. Not once, did he walk over to that area or even instruct us on who to ask for. His customer service was below what we are used to and expect from Northpark dealers.
Business response:
We are disappointed to hear that your recent service experience did not meet the standards you have come to expect from us. We understand your frustration. Your experience highlights areas where we can work to improve. We would appreciate the opportunity to discuss this matter further and ensure your future visits reflect the quality service you expect. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
The finance closer was untruthful on multiple items about extended warranty cost of warranty, deductible amount on warranty
Business response:
We take your feedback seriously and understand your concerns. Transparency and accuracy are fundamental to how we conduct business, and we recognize that your experience with the finance process did not meet your expectations. Your trust matters deeply to us, and we want to ensure that all warranty information, including costs and deductible amounts, is communicated clearly and honestly. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Fred Duron at fredd@nptosa... read more
Love the initial service when you arrive. The payment counter staff seemed upset & irritated with each other this time around. I think they forgot to send valet service around I waited alongside several others for our vehicles for too long.
Business response:
We appreciate your positive feedback about the welcoming service you experienced upon arrival. It means so much to know that our team made a great first impression during your visit. We understand your concerns about the atmosphere at the payment counter and the delay with the valet service. Your experience with waiting for your vehicle is important to us, and we recognize that this did not meet the high standards we strive to maintain. We take your observations seriously and will work to ensure our team coordination improve... read more
Check in was confusing. Girl that checked us in didn't explain that someone different would still come talk to us, so we went to the lobby.
Business response:
Thanks for the feedback! Glad the rest of your visit went smoothly once everything got underway.
Tech forgot to plug fans in and wife almost blew the engine by overheating. Again not the advisor or manager fault.
Business response:
We appreciate you sharing this experience and recognize how important it is for all service work to be completed thoroughly. Our team focuses on maintaining careful processes and consistency from start to finish, especially when it comes to vehicle operation. Feedback like this helps us continue reinforcing attention to detail across the service process. If you’d like to speak with us directly, please reach out to Fred Duron at fredd@nptosa.com.
I went to get my normal routine oil change, it took longer than other dealers that I usually go to. As soon as I get home I noticed some fluid under my car . Didn't think nothing of it thought it may be the a/c condensation. But then when I got to work I notices the same thing and checked it was alot of oil. So I call the dealer service dept and they said to bring it back in. But as a caution I checked my oil levels and there was practically nothing. So I ran to autozone topped it up for enough just to make it back to the de... read more
Needed panel replaced under engine compartment. Didn't have the part. Wasn't told until 4 hours later. Then van keys left in another customer's car. Had to wait for keys.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,358 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.