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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They did not automatically include my deposit. I put on the car in the purchase of the car. I had to come back to him later and asked for it and then they were very slow at giving it back. Seemed like a very dishonest move.
Business response:
We value your opinion and understand your concerns. Your feedback helps us identify areas where we can improve our processes. We take situations like this seriously as we strive to provide a trustworthy experience for all our customers. Please contact Ray Andrade at randrade@nptosa.com so we can discuss this matter further and work towards a resolution.
It took 4 hours for them to do the oil change, tire rotation, and alignment.
Business response:
We sincerely value your feedback and are pleased to hear that you chose us for your vehicle maintenance needs. We understand that the wait time for your service was longer than expected. We recognize that your time is valuable, and we strive to complete our services efficiently while maintaining our high quality standards. Your experience helps us identify areas where we can improve our scheduling and service processes. We truly appreciate your patience and look forward to serving you again with even better timing in the fut... read more
They are scammers you buy a car that they know had a pre existing condition and extended warranty won't cover then offer to take it back so they can sell you another car then say they will not sell it and long and behold they are selling it on there lot again at a higher price. I will never recommend anyone to buy a car from north park Toyota again !
Business response:
We take your feedback seriously and understand your frustration. We recognize that trust is essential when purchasing a vehicle, and situations like this fall short of the service that we strive to provide. Your feedback helps us identify areas where we can work to improve our processes and communication with customers. We would appreciate the opportunity to discuss your specific concerns in more detail. Please contact Ray Andrade at randrade@nptosa.com so we can work toward a resolution.
Waited 2. 5 hours and nothing was done to my car, the guys in maintenance had my car on with ac full blast sitting in it. I was very disappointed when I left.
Business response:
We are concerned to hear about your disappointing experience. Your time is valuable, and what you've described does not reflect the quality service standards we strive to maintain. We take these concerns seriously and would appreciate the opportunity to discuss this matter further. Please contact Fred Duron at fredd@nptosa.com so we can address this situation properly.
Arriving for appointment- made to wait for a while- finally approached and started oil change- when done - told to pay cashier and car would be in front. Car was not in front. We had to get someone to help us find car. He left with keys to find in back- this is where it was found. Very disappointed with face to face service - I stopped going to Cavendar Toyota because of the poor service- I am hoping this was a one time thing- we have always had good experiences at north park
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team follows established processes for service completion, vehicle staging, and customer pick-up coordination to help ensure a smooth experience. We remain available to review your visit details and address any concerns related to vehicle retrieval and communication. For further assistance, reach out to Fred Duron at fredd@nptosa.com.
I made a 1pm appt for my oil change and tire rotation and they had me waiting in my car for 30min just to check me in, when finally arriving they stated “I was not due for an oil change” I am paying extra for 6 oil changes and they are milking every mile out of it. 3pm came and I asked how much longer due to needing to pick up my daughter from school at 4pm and we live 30min away, finally they txted back and stated my car was next in like to be worked on. RIDICULOUS ! I made an appt for a reason and then they are being rude ... read more
Business response:
We value your input regarding your recent service experience. What you've described is certainly not the level of service we strive to provide, and we understand your frustration. Please contact Fred Duron at fredd@nptosa.com so we can discuss your experience and work toward a resolution.
Don't deal with the service manager Fred duran. He doesn't own up to his team mistakes and put the blame on the customer. Stay away from Northpark toyota
Never was told vehicle was ready after being parked for 15 minutes. On the area to be picked up. After leaving parking lot. Tires were all showing. Low pressure. Came back and Fred called attention because my car is supposed to have received the 25,000 inspection. And I guess it was not done correctly. So the guys that did the air were very unprofessional and had an attitude with us. Have never been treated that way. I’ve been speaking to different supervisors since the last 5000 miles on my 20 Thousand miles. Inspection Sev... read more
Business response:
Thank you for outlining your experience, as detailed feedback like this is important to us. Our team works to provide consistent communication, thorough inspections, and a professional environment throughout each visit. We value input that helps us review follow-up processes and ensure ongoing items are addressed appropriately. If you’d like to connect with us to review the status of your concerns, please reach out to Fred Duron at fredd@nptosa.com.
The dealership has no issue selling a car right out from under serious buyers. Desperate for a sale instead of customer service. The truck was in high demand. It would have sold that day regardless. Dealership doesn’t value customers. They just care about the bottom line. Don’t shop here. Too many other great dealers out there.
Business response:
We are disappointed to hear that you feel this way about your experience. We understand your frustration. Your feedback is important to us, and we recognize that this situation did not meet the standards you expected. We would appreciate the opportunity to discuss your experience further. Please contact Ray Andrade at randrade@nptosa.com so we can address your concerns directly.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,358 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.