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Blvd. Kukulcan 3.5, Cancún, QR, 77500, Mexico
Get directionsThe staff and facilities were excellent. The food no good at all. There is a lat of room for improvement in the kitchen.
Muy amables todo el personal muy buena atención por Alejandro de recepción muy amable y por el del buffet Ismael muy atentos siempre y por la persona que limpio la recámara siempre muy limpia ningún problema les recomiendo el hotel
A nice property with welcoming and positive staff members. A beautiful location right off the beach. When I checked in they could not locate my Expedia reservation and that they were completely booked up with no information from Expedia. The staff member had me e-mail them a copy of my reservation and other supporting documents. I was asked if I could/would cancel my Expedia and book directly with them. I was told that there was one cancelation and I would be given an emergency booking for a different room. I accepted the ro... read more
Because of the Pandemic, a will give them a break. But, there are better values as I find out.
Excelente hotel so que este año el servicio de buffet estaba un poco pobres
I like this property. It is the third time I’ve stayed here but I do see signs of wear and tear/decline. I stayed four nights and not once did I have hot water for shower. The staff is always excellent I do have to give special kudos to everyone jumping in to clean up the debris from hurricane Grace!
Beautiful beach, if small. Nice pool and lounge area. However, the food was terrible!!! Bland and almost always undercooked!! Seems as though the chef had no idea what spices were and we were afraid to eat the pork as it always looked raw in the middle. Away from the resort the local food was excellent but when you pay for "all-inclusive," you don't expect to have to go spend a lot of money finding something you can eat that you have to pay more for. The hotel staff were very friendly and courteous but the rep for the travel... read more
Loved everything but the food selection
Property is old no activity. Food are not good
Ocean Spa Hotel - All Inclusive has a 4 star rating with 4,502 reviews.
Ocean Spa Hotel - All Inclusive is open now. It is open 24/7.