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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I am very upset. My son picked up his package a day after delivered. as a gift from me. It was no longer cold and he is unwilling to eat the products. I thought it would be.sent in dry ice or somehow frozen for more than one day . Hector
Business response:
Thank you for your review. We are very sorry to hear about your experience and would be happy to honor our 100% Satisfaction Guarantee. The dry ice is packaged to last through the day of delivery, so we do ask that it be opened and put away on the scheduled delivery date. We look forward to hearing from you. Thank you.
The burgers were great. The filets were barely edible. The ribeyes were not edible. They were tough as leather and no flavor. My husband and I could neither eat them.
Business response:
Thank you for your review. We are very sorry to hear about the experience you encountered. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
I won Omaha Steak package from a local radio station in Rochester New York. It is the worst beef I've ever eaten in my life
Business response:
Thank you for your review. We are very disappointed to hear you were not happy with your shipment. We have been in business over 100 years and this is not at all the quality we strive to provide to our customers! We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com for assistance. Thank you.
Ordered the assorted burger boxes ,, 2 of them. Opened up 1 box and made 2 burgers and cooked 180° on Weber charcoal grill. Had diarrhea for 2 days. Emailed them 3 times and no response. Do not buy from this company and no customer service care at all. Buyer beware !! Soooo disappointed never again
Business response:
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and can confirm both of your purchases have been refunded in full. I apologize you did not receive an email response as well; our records do not indicate receiving any emails from you so we are looking into this. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com if you need further assistance. Thank you.
I ordered desserts for my dad on Father's days...they said it would arrive on Sunday but nothing showed up even thought the tracker said delivery Sunday the 18th (even until it was delivered on Monday the 19th). The 5 cakes that said "Do not thaw before heating " came completely thawed and warm, and the cobbler was a slimy mess....they refunded only the $54 for the items but still charged me the $20 for their unsanitary, unrefridgerated shipping. Even thought the tracker said it was on the refrigerated truck! Disgusting and ... read more
Business response:
Thank you for your review. We are very disappointed to hear about your experience with regard to delivery and service. This is not at all the experience we strive to provide to our customers. Your purchase has been refunded in full as of 6/21; we apologize this was omitted when the initial refund was processed. I am also emailing you a $50 gift card for a future purchase for the inconvenience this has caused you. If you need further assistance, please contact us by phone 1-800-329-6500 or email custserv@omahasteaks.com. Than... read more
Filets tiny and tasteless. Hot dogs mushy, better to buy Nathans or Heb Nat'l, Apple tartlets not bad. Potatoes Au gratin okay. Won't go there again.
Business response:
Thank you for your review. We are very disappointed to hear you were dissatisfied with some of the items you purchased; this is not at all the quality we strive to provide to our customers! We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com for assistance. Thank you.
Just received last week...had the steak first night..bad..grissel had to cut...hamberger last night no taste...not happy with this product
Business response:
Thank you for your review. We are disappointed to hear you were dissatisfied with your purchase; this is not at all the quality we strive to provide to our customers. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com for assistance. We look forward to hearing from you. Thank you.
I recently saw a TV ad for Omaha Steaks for 20 assorted burgers for $ 79.99 with free shipping. It seemed like a good deal seeing as Memorial Day was coming up and we had planned a cookout with family and friends. We cooked the burgers on an outdoor flat top grill, burgers were cooked to medium well. I noticed there was a lot of grease coming out of the burgers and when I finished cooking 8 of them the flat top was swimming in grease. When we started eating I noticed a lot of grizzle and connective tissue in the burgers and ... read more
Business response:
Thank you for your review. We are disappointed to hear you were dissatisfied with your burgers; this is not at all the quality we strive to provide to our customers. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com for assistance. We look forward to hearing from you. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.