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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Food made us sick. Turkey breast was dry and not tender and way too peppery. Burgers have a weird taste and texture. I don't understand how they do so well for themselves. The flatbread was also disappointing. The buns nothing to write home about. I will never buy from them again.
Business response:
Thank you for your review. At Omaha Steaks, we take food safety and the quality of our products very seriously. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please call us at 1-800-329-6500 for further assistance. Thank you.
Missing item from order & refused to give me $84.99 credit
Business response:
Thank you for your review. We sincerely apologize for the missing item. Our records indicate a $30 rewards card was used for this purchase, marking that item down to account for the discount since we do not apply a portion to each item. As a courtesy, I have refunded you an additional $30 for this item. We appreciate your business, and hope to serve you again soon.
My order was never delivered! Don’t order from this company . This company is a SCAM! They just cancel your order without your permission. I ordered two separate orders on two different dates. I even paid rush shipping fee to make sure it would be delivered on time. I found out on the delivery date, that my order wouldn’t be delivered at all. The rep name SARAH was rude and put me on hold for an hour on the phone. After that she offered FULL refund (wow). This company doesn’t care about their customers at all. They shouldn’t... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered with your orders. We are in the process of transitioning carriers to allow for a better shipping and delivery experience for our customers, and are disappointed to hear we failed to deliver that experience with your purchase. Your first purchase is scheduled to deliver today, and has been refunded in full. Please enjoy with our sincerest apologies, and we hope you'll give us another chance in the future. Thank you.
Nov 22, 2023 - I placed my order a month ago and paid extra to be delivered last Monday - didn’t arrive - wrote to the corporate office no response - customer service didn’t help and as of now, I still don’t have the shipment and I have 10 people coming tomorrow. Not reliable at all.
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience. Your package delivered on 11/22/23 and should have arrived in perfect condition. Because your package arrived later than expected, you were refunded in full and we sent you a $50 gift card as well. We have recently transitioned back to using UPS and the delivery date on your order changed as a result of the transition. We appreciate your business and hope you'll give us another chance in the future. Thank you.
Attempted to order by phone according to coupon stating(from AARP Bulletin): STEAK ON A BUN 79.99 free shipping w/promo code 73588NDX. Would NOT ACCEPT ORDER. Stated $89.99 is minimum. This is FRAUDULANT MARKETING; exp 11/30/23. That disclaimer NOT stipulated in add;no other food choices listed to meet that minimum! DID NOT AND WILL NEVER ORDER FROM a company who LIES in an add to charge more from customers!!
Business response:
Thank you for your feedback. We apologize for any misunderstanding regarding our minimum purchase requirement. We would be more than happy to honor this offer for you by phone and waive our minimum purchase requirement. Please call us at 1-800-329-6500 for assistance. Thank you.
The meals never arrived for Thanksgiving, didn’t even notify me it was running 5 days late, offered no compensation. Our meal was completely ruined. Horrific customer service, too.
Business response:
Thank you for your review. We are truly disappointed to hear about your experience, and this is not at all the service we strive to provide to our customers. I would love an opportunity to make this right, and will be sending you an email. Thank you.
I have tried several times to have your texts stopped. No matter how many times I try to unsubscribe they won’t let me. Please stop! It’s annoying to have to delete every text and report you to no avail.
Business response:
Thank you for your review. You were removed from our text list on 11/19/23, my apologies for the delay in responding. We sincerely apologize you were receiving unwanted messages as well, and can assure you you have been removed. We appreciate your business and hope to serve you again in the future. Thank you.
I ordered a package for my sister's birthday. Was supposed to arrive on her birthday. 2 days later she still had not received it. I called Omaha and spoke to a very nice customer person. She said they would have to put a whole new package together and resend it. They sent it express again after I had already paid for shipping. So the package will end up arriving 5 days after her birthday. They did not offer me a discount, a coupon, money off the order, nothing!! Horrible customer service!! Very disappointed!!
Business response:
Thank you for your review. We are very disappointed to hear about your experience, and truly apologize we missed your sister's birthday. The replacement shipment did arrive today, and we have refunded 50% of your purchase back to your credit card. We have transitioned back to using UPS as our primary carrier, and are confident this will provide a better delivery experience going forward. We appreciate your business, and hope to serve you again soon. Thank you.
I ordered some chicken cordon Bleu and I fixed it tonight and we couldn't even eat it. It was awful. I was really looking forward to it and was so disappointed.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience, this is not at all the quality we strive to provide to our customers. At Omaha Steaks, we stand by our 100% Guarantee and would be more than happy to honor it for you. Please contact us custserv@omahasteaks.com and we can take care of this right away. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.