This profile has been claimed by the business owner or representative.
Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order that was going to give a free item. When the order arrived the free item was not included. I called and they apologized for not including it and said they “can’t “ send just the free item so they are giving me a $10 gift card. The product was $64! I’ll never order from them again!
Business response:
Thank you for your review. We are very disappointed to hear about your experience. We will be contacting you regarding this and sending out the missing items. You are welcome to keep the $10 gift card for the inconvenience. Please feel free to contact us at custserv@omahasteaks.com if you need any further assistance. Thank you for your business and we hope to serve you again soon.
Very disappointed in quality of products and price local meat market has better quality products for a great price less than half the price Omaha Steaks is charging. They call there scam sale 50 percent off site wide . They say 100 percent satisfaction i didn't get any satisfaction unless I get 50 percent refund of my $200 plus order
Business response:
Thank you for your review. We are very sorry to hear you have not been satisfied with your purchase. We stand by our 100% Guarantee and would be happy to further assist you. Please contact us at custserv@omahasteaks.com and we will make it right! Thank you, and we look forward to hearing from you.
Order twice big family packs one with the free 16 burgers well the burgers within 20 min in fridge after came out of freezer turn brown even taste n smell funny like spoil hamburger wasn't happy u lost a good customer
Business response:
Thank you for your review. We are very sorry to hear about your experience. We stand by our 100% Guarantee and would be happy to further assist you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
truly disgusted for 100 i got steaks so small my only two of my kids got to eat the steak the potatoes as well the hotdogs are disgusting only good thing was the dessert but again only 3 were able to get out the portions don’t match the pictures never again
Business response:
Thank you for your review. We are very sorry to hear about the experience you encountered. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
Product is good. 2nd time dry ice bag is empty. Ordered it 9 21 2023 and dely on 9 23 2023. Dry ice can't melt this fast as I have other shipments with dry ice and is always full. Never ordering again from omaha steaks due to the dry ice issue
Business response:
Thank you for your review. We are very sorry for the experience you encountered. Each shipment is packaged with dry ice, and with continued high temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
I ordered a big box of food as a gift. The package included filet mignon, pork chops, burgers, chicken breasts, jumbo hot dogs, apple tartlets, seasoning and I added stuffed potatoes. An additional box of burgers were added as a promotional item. These were placed on top of the box with the dry ice and arrived completely defrosted. The recipient of my gift sent me pictures of the burgers. What food business would ship like this? I was so embarrassed and disappointed, and for $142.95 would never order from this company again,... read more
Business response:
Thank you for your review. We are very sorry for the experience you and your gift recipient encountered. Each shipment is packaged with dry ice, and with continued increased temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
I had made several orders from Omaha Steaks. The products were very tasty, but last time, I noticed that the calorie and fat content from the sirloin burgers and grass-fed burgers was much higher on the boxes that were delivered than on the website!!! I asked several people at Omaha Steaks for a clarification regarding the discrepancy, but I received no clarification at all!!!! Their Customer Service is ABSOLUTELY PATHETIC!!! I’m so unhappy that I may stop ordering from them altogether!!!!
Business response:
Thank you for your feedback. Our records indicate we were contacted regarding this issue, and we did update our website to reflect the correct information. We sincerely apologize for your experience, and would love an opportunity to make this right. Please contact us at 1-800-329-6500 or custserv@omahasteaks.com if you need further assistance. We appreciate your business and hope to serve you again soon.
They don't bother freezing their shipments anymore. Just received one that had completely thawed long before it got to me, and everything was warm and dripping blood everywhere. Disgusting!
Business response:
Thank you for your review. We are very sorry for the experience you encountered. Each shipment is packaged with dry ice, and with continued increased temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
We are just now recovering from Omaha steak burgers. We thawed 2, cooked them to an internal temp of 175 deg F and made burgers. Both of us became ill shortly afterwards. No more Omaha anything. Beware.
Business response:
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and our records indicate your purchase from 2021 was refunded in full in 2021. Please contact us at 1-800-329-6500 if you need further assistance. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.