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Orkin
- Pest Control
- San Jose, CA
About this business
Location details
2151 OToole Ave, Ste 50, San Jose, CA, 95131, United States
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This company uses tricky tactics to keep you on contract. I requested my contract to end after the year I had signed up for and they continued to charge me. I called to have this charge reversed and they instead sent me another invoice. I then had to call again and wait on hold for 20 minutes for them to finally figure it out. I suspect they do this on purpose. In the end, their service wasn't even that great. Unimpressed and would NOT recommend to anyone.
Business response:
Hi Monique I am sorry for your latest experience with us. We invite you to contact us at (408) 890-7653, so we may discuss your specific personal experience. Thank you!
Please provide additional training to your customer service representatives. As a paying customer, I am extremely disappointed by the repeated poor service experiences. Frankly, your company should be ashamed of the treatment you're subjecting customers to. Have you taken a look at your Yelp reviews in the Bay Area? They speak volumes. My final straw was a recent incident involving a no-call, no-show -- followed by someone arriving seven hours late. This level of unreliability is completely unacceptable. I hope this messag... read more
Business response:
Hi Khoa we would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right - call us at (408) 890-7653 and we can talk about making it up to you.
I'm appalled by my recent experience with Orkin. I suspected a drywall termite issue and gave the company another try after swearing them off previously. Big mistake. Robert Lewis showed up for an inspection that lasted 10 minutes. He didn't enter the attic or crawl space--he just glanced at the wall, took a photo, and quoted me $5,000+ for fumigation. He pushed for same-day agreement without even mentioning the requirements: vacating the home for 2-3 days, removing all pets/plants, unlocking every door. I was shocked. Whe... read more
Do not use this company. They waste your time. I had the appointment set up for them to show up with a window of 2 hours. I waited the full two hours and no one showed up. I called their service line, which they claim is 24 hours, and I get a message to call back on normal business hours.
I work with this poor excuse of a company for several years. I am a property manager where I live and these guys have a thing to not make appointments when they say they going to come and by the looks from the other reviews not showing up is one thing they cant get right. it takes a lot of work and paperwork and coordinating to get ready for treatment specially with multiple units. now its the Monday before thanksgiving holiday and we likely wont get appointment until next week. I have asked the owner for us to switch comp... read more
After researching we decided to go with Orkin for our ant problem at our house in Milpitas. They were scheduled to come out yesterday and the technician called right before coming out. He, Danny, said he had to review a few things first. We went over price quotes, the types of service, and the contract. He said "you know this is a one year contract, right?" I told him "yes, but I was told I could cancel at anytime as long as I give 30 days notice ". He immediately said that he needed to contact his supervisor and that he'd ... read more
Orkin said they were going to come to my house this past Friday afternoon to do an assessment. That same Friday morning a man by the name of Russell called me to say they were actually coming to spray later that day and that my kids and cats needed to be gone for two hours. This wasn't going to work so he said he could come the next day between 8AM-2PM or the following weekend - my choice. I called my girlfriend to see what worked best for us and we agreed to go with the next day. I texted Russ just like he asked me to, to c... read more
I Been with orkin for over 10 years this is the 2nd time out of the 10 years that I called in to request service for inside the houses due to seeing more spiders and bugs. My appointment with orkin was 7/24 from 8am to 10pm. My wife had to take half day off work and we had to drop the kids off at my parents house because after the service we have to leave the house for 2-4 hours. I everything is fine, problem is no one showed up !!! My wife waited till 12 and left to work. A orkin tech called me at 12:30 saying no one is... read more
Complete rip off stay away from them. They bind you to contracts and have bad service.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 895 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.