This profile has been claimed by the business owner or representative.
Orkin
- Pest Control
- San Jose, CA
About this business
Location details
2151 OToole Ave, Ste 50, San Jose, CA, 95131, United States
Get directions
Orkins quoted $50 discount if service rep did not use ladder to terminate wasp. He did not but Orkins ignored my requests for $50 refund despite 3 phone calls and 3 emails. Service rep mentioned there would be 3 visits. He showed up for the first visit and never showed up again despite my request in e-mail.
Orkin was to show up between 2-4 today and did not; this is the second time this has happened. I telephoned and the person who answered the phone said that it was only one minute after 4 and that that the 2-4 meant that the technician was on his/her way. Orkin charges $423 for the initial date to set up traps. I stayed home and waited for a technician. No more.
8 months ago I gave Orkin a 5 stat review on Google Maps. I had a great technician. He came on Wednesday's as requested. Then he moved. Since then they have sent several different technicians. I have called and complained about service etc. Today a Friday Orkin scheduled my service so I took the day off to be home. I have a dog and he needs to be put inside. The technician never called. I heard my dog barking saw the Orkin truck called my dog inside and went out to meet the Orkin Technician only to find he left. I calle... read more
No Stars basically They are a Commercial company Not in need of business No customer service No communication Just show up to do service without contract Then came and promised quote and contract and no show after Horrible Communication Got lucky as no service from them or the after service calls would be even pathetic
These guys are pros in scaring people and over charging. I came across this sales guy called Andy. Highly rude and not ready to listen. They sent an "expert" Mr Russ who came home for inspection and acted like the "Pied Piper of Hamelin". Eventually he made it look as if the house was inhabitable due to rats and showed me a quote of 24000 usd for sanitization. I requested another agency to inspect and told them the problem, they did a thorough inspection, turned out there was a minor problem that they solved. Stay away fro... read more
Dont do it. They will charge you for services that never perform and make it impossible to get ahold of anyone to complain or take action. I am beyond frustrated and they continue to charge me.
I wish I had read these reviews before I contracted with this horrible office. I have been having treatment for moles or gophers for for seven months with absolutely no improvement. When I tried to cancel the service they said I am not able to do so until after 12 months. So, I have to pay for a service that does NOTHING. That is a scam. The office is rude, and completely unhelpful. I'm not sure how they can stay in business. I will NEVER recommend ORKIN to anyone, and especially not this office. Horrible customer service.
No charge is a big lie. They ask your debit/credit number to charge prior to sending an inspector.
Their phone system will hang up on you randomly. I've tried 4 times to call them. If your an existing customer it sends you in a loop, new customers get a different experience.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 895 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.