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Orkin
- Pest Control
- San Jose, CA
About this business
Location details
2151 OToole Ave, Ste 50, San Jose, CA, 95131, United States
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8 months ago I gave Orkin a 5 stat review on Google Maps. I had a great technician. He came on Wednesday's as requested. Then he moved. Since then they have sent several different technicians. I have called and complained about service etc. Today a Friday Orkin scheduled my service so I took the day off to be home. I have a dog and he needs to be put inside. The technician never called. I heard my dog barking saw the Orkin truck called my dog inside and went out to meet the Orkin Technician only to find he left. I calle... read more
No Stars basically They are a Commercial company Not in need of business No customer service No communication Just show up to do service without contract Then came and promised quote and contract and no show after Horrible Communication Got lucky as no service from them or the after service calls would be even pathetic
These guys are pros in scaring people and over charging. I came across this sales guy called Andy. Highly rude and not ready to listen. They sent an "expert" Mr Russ who came home for inspection and acted like the "Pied Piper of Hamelin". Eventually he made it look as if the house was inhabitable due to rats and showed me a quote of 24000 usd for sanitization. I requested another agency to inspect and told them the problem, they did a thorough inspection, turned out there was a minor problem that they solved. Stay away fro... read more
Dont do it. They will charge you for services that never perform and make it impossible to get ahold of anyone to complain or take action. I am beyond frustrated and they continue to charge me.
I wish I had read these reviews before I contracted with this horrible office. I have been having treatment for moles or gophers for for seven months with absolutely no improvement. When I tried to cancel the service they said I am not able to do so until after 12 months. So, I have to pay for a service that does NOTHING. That is a scam. The office is rude, and completely unhelpful. I'm not sure how they can stay in business. I will NEVER recommend ORKIN to anyone, and especially not this office. Horrible customer service.
No charge is a big lie. They ask your debit/credit number to charge prior to sending an inspector.
Their phone system will hang up on you randomly. I've tried 4 times to call them. If your an existing customer it sends you in a loop, new customers get a different experience.
A brief update. In addition to all the crappy service I endured from Orkin, I received TWO charges from Orkin for services never rendered. I finally got a hold of the local manager, Anthony, to remove these false charges. I told him all the issues I've been having with Orkin. It was clear that he gave zero fucks so I just told him to cancel my service with Orkin. Hands down, the most unreliable and unprofessional company that I've dealt with.
When you actually need pest control, they are not really there for you. They don't have appointment time for days by then you can figure things out on your own using You tube or Google. Their customer care is terrible. No access to supervisors. Apparently all the supervisors are in all day meetings. My biggest pet peeve is when they give you a two hour window and at the end of the 2 hours, you get a call saying the tech won't be coming. No value for the customer's time. Would not recommend ORKIN.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 941 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.