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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Bad bad bad bad bad Bob Topping is the manager for Costomer service from parts an service
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Don't come to this location to get your car serviced! My service advisor, Justin Trammell, lied about the service that was done to me car. I was told my car's oil levels were going to be checked among other things and that was not done. It's clear the oil light was turned off the day of my appointment and never actually checked because it came back on two days later. When I called and asked Justin about it he never apologized and told me to just bring the car back in. Poor customer service!
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
My service was good and done quickly. I was very satisfied. Mickey Cook
Business response:
We are sorry it wasn't worth 5-stars. Thank you for the positive feedback.
My VW Jetta turned out to be a broken car. To repair and up keep my car from 2015 with 115,000 miles was more in repair bills then my monthly payments. Not the reason I invested with a supposed " quality and well build car " the service personal had no problem telling me how many thousands of dollars it would cost me to repair this vehicle. My Bluetooth was not working well and the VW rep said " it costs 2 grand to fix as its apart of the whole radio ". Wow! That's an expensive blue tooth.
Do not trust Orlando VW South with even a basic oil change! They ruined my daughters beautiful brand new VW Taos with an oil change. My local mechanic tells me that its possible this car will now have an engine that leaks oil as a result and we have to live with it. Heres what happened. On Nov 21, I took it in for an oil change. A few days later my daughter reports that a message reads "please reduce oil level. See owners manual". I took it back on Nov 28 and Mike the service agent confirmed that the oil level was too high a... read more
Pésimo servicio, no son nada claro cuando venden un carro
Business response:
Lamentamos que no esté satisfecho con su experiencia en nuestro concesionario. Nos gustaría hablar con usted más acerca de su visita para que podamos trabajar hacia una resolución. En cuanto le sea posible, comuníquese con Houston Lustig, nuestro director de ventas, al 949-359-4645
They made my daughter wait almost four hours for her tints its not the best service place
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
I regret my purchase with Orlando VW South because of how dishonest they are. They sold me an MPP Club Plus (for tires) policy that I didn't want. They will argue that the policy is noncancellable when in fact it is. It's written in the policy it's cancellable, and you may call the insurance company to assist you with canceling the policy (the dealer will not tell you this). The coverage was denied anyway because my car is too old, the dealer should have known not to sell it in the first place.
Business response:
We appreciate your feedback and are sorry to hear your experience wasnt great. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Mechanical service is fine, however, the customer service at this service department is terrible. Went in to pick up vehicle and was ignored by 3 employees before a 4th assisted after several minutes waiting. Got the company customer survey back and shared my concern. Robert Topping the Service Director emailed me back and retaliated by putting a note in my file to reject all future appointments. I cant imagine a customer having a bad service experience, writing a review the company sent only for a manager to end with never ... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.