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Pacifica Senior Living Poway
- Assisted Living Facilities
- Poway, CA
About this business
About Us Pacifica Senior Living Poway We invite you to experience luxury retirement living at Pacifica Senior Living Poway. We offer Active Adult 55+ apartments as well as Independent and Assisted Living services to seniors in the heart of Poway, California.
Location details
12750 Gateway Park Rd, Poway, CA, 92064, United States
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The facility is nice, but is understaffed. The caregivers are kind and respectful and doing their best, but we have had challenges with lack of communication, delay in response to maintenance requests, response time when assistance requested not always in a timely manor, transport services have been unavailable now for over 6 months, and there are not adequate washers and dryers for the number of residents.
Business response:
We take pride in our staff and greatly appreciate the compliments and support as we strive to provide a well-maintained community. This year, we underwent a renovation to improve the quality of our physical surroundings and to enhance our services. To address your specific concerns, you will see an immediate improvement in the maintenance response times, and the two new sets of washers and dryers. Transportation is not as we would like, but we have an on-site van to use while we continue to address a replacement for the comm... read more
Although the complex is going through renovations, there is always overflowing trash, the hall carpets are stained and old. Additionally there is always trash in the parking lot. We also have found that the maintenance requests aren't completed in a timely manner and we have to constantly call up to the front desk to ensure they get completed. Overall, we like the staff they are very friendly and helpful. It's a very quiet and nice place.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
There was a confusion regarding the tour hour but we did get to see the important parts. We liked the open concept, the wide spaces and the ample rooms. I will be back to book a room after Christmas!! A
Business response:
Hi Marianne, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
Caring, friendly staff. They listen to the residents and try new things to keep the experience fresh. It is in a pretty area of town, open, bright shared facilities. Apartments for each resident have nice views and it is a fair price.
Business response:
Hi, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Poway. Thank you again, we hope that you have a great day!
The sales director was very helpful in helping us find the apartment that would be the best fit for my parents. The staff have been very friendly and welcoming. Both housekeeping and caregivers are currently understaffed. Common areas are kept clean. Could use more washers and dryers in resident laundry room. Weekly visits by housekeeping to private residents' areas has been intermittent. The response time to resident calling for assistance needs improvement. The facility has had a recent management change and they are in th... read more
The location was most ideal (very close to our home) and the price was within our budget. If a friend asked me about the community I would say it's friendly, clean, being renovated with nice upgrades. The area is beautiful and quiet and offers everything we were looking for in a Senior Living Facility.
Business response:
Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Poway.
I like the community, everyone is very nice but the residents complain about the food. It's also under new management/ownership and they are making a lot of cuts and changes that the residents do not care for.It is very close to my house and the studio rooms were a little larger for the monthly rent compared to other places.
Business response:
Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Poway.
We picked this community because it was close to my house. I'd recommend it. People are friendly. Location is quiet. My dad got a first floor apartment. Apartment is large and has hardwood flooring throughout. A must with small animals.
I was able to have an in person tour and the staff were very pleasant and helpful and it is a nice community, but in the end I wanted to move back and be closer to my family.
Frequently asked questions about Pacifica Senior Living Poway
How is Pacifica Senior Living Poway rated?
Pacifica Senior Living Poway has a 4.7 star rating with 58 reviews.
When is Pacifica Senior Living Poway open?
Pacifica Senior Living Poway is open now. It is open 24/7.