This profile has been claimed by the business owner or representative.
Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
As per contract, 10KW inverter was supposed to be installed however Palmetto installed 6KW inverter without informing me. I noticed that it was 6KW system when there was 5-6 hours of clipping after a month. It's been 6 weeks since I reported it to Palmetto and there was no action taken since then. Even after multiple follow ups, all I get from the support team is - 'Our team is reviewing your request and will provide an update'. Really frustrated and discussing with a lawyer to proceed legally.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.
I had issues with my solar since April of 2021. they sent Sun systems to repair my issues. Sun systems didn't finish promising to come back. Palmento opened new tickets and generated new invoices more money. Never sending detailed invoices and the people on their help line always say they have no knowledge of the issues, management are not available and will get back to me. Sent payments for what I believed I owed and they generated new bills. Still NO details. Avoid this company at all costs. If your equipment needs repair,... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.
It went bad from the day before install date. A truck showed up to drop off the materials to install on roof. I wasn't told of the delivery to arrive the day before. I didn't have time to move my car out of the way. Next morning I parked both cars down the street anticipating a team to show up for install. Cars were parked down the street until 5pm when I put them back in the driveway. 5:30pm two guys show up saying they were here to install solar panels. By that time the winds had picked up and there was lightening all arou... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Curtis. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.
Palmetto refused to fill out a simple document for me to refinance my home. I lost thousands of dollars already. DO NOT HIRE THEM!
Business response:
Felipe, we understand our Customer Experience team has sent this document to your refinance company. Please confirm and let us know if you need additional assistance. You can reach us at 855-339-1831.
I will definitely be recommending Palmetto: NO NO NO I'd like to change my 5 stars to 1 star. They knew my situation regarding getting the solar panel credit and they said you will get it anyways. However, I did my taxes this year and my accountant explained to me that I am NOT qualified, Palmetto team lied to me saying I will get the credit, palmetto explained wrong.
Business response:
Ericka, thank you ever so much for sharing your experience. We are thrilled to hear how happy you are that you went solar with Palmetto! Update 3/16/22. Thank you for taking the time to speak with me today. We appreciate the feedback and letting us know the issue.
I bought solar through Palmetto a little over a year ago. I can tell you it was a huge mistake for us. We were intrigued by the sales pitch of going solar and thought that it would be a good way to reduce some monthly costs and a good long term investment. The first sign I should have known it was a mistake is when the sales pitch didn’t line up with the documents I got after signing off. The sales guy told me we had a little more than enough panels to offset our monthly cost, and then we get an official document saying they... read more
Business response:
Mr. Ninaber, we are sorry to hear you are not happy with the solar system you purchased. We understand someone from our Customer Care team has already reviewed your account and confirmed with you that the panel production matches what was stated in the installation agreement. Based on the documentation we have, and the recent audit of your solar panel production, the system is working as intended.
absolute worst service i have ever encountered. I have warped panels and they want to charge me to come look. they don't stand behind anything obviously. all of their representatives have failed to even get a service visit scheduled. we have a 12.6kw system and I still pay 200 in power plus 300 in solar panel financing every month. we have not added new people or appliances....in fact we have done things to improve energy efficiency. panels are improperly braced and warping on my installation. they took a 5 min look at produ... read more
Business response:
Benjamin, we understand you have been working closely with our customer support department to resolve any and all open issues. We hope by now you can see that we stand behind our products and services, and that you will be happy to report it was done to your satisfaction. As for the reviews you mentioned, several years ago a handful of employees did post online when we were originally setting up our accounts. Many were both employees and customers of Palmetto and were proud of the work we did. We could have done a better jo... read more
Needed to Tesla solar panels removed and reinstalled to have new roof put on. Called Palmetto about this since they deal with Tesla. Had to pay half up front and have been waiting over a month to get this done and keep getting excuses why they cannot come. They also only want to deal with you through email, guess they don’t know how to use a phone. This says tome that they have little respect for their customer. Be smart don’t go solar! Update-just received a call from Palmetto and they have arrived to take off the solar pa... read more
Business response:
Hey Keith, we are glad to see the team was able to handle the removal and reinstall of your solar panels in about 30 days from start to finish, and I hope you have been happily producing solar energy ever since. We do appreciate your business and are here to help again if ever you need it.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.2 star rating with 4,975 reviews.
When is Palmetto Solar open?
Palmetto Solar is open now. It will close at 8:00 p.m.