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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I signed up for solar in October of 2024.It was finally activated in June of 2025,however, it didn't work properly and produced very little energy. Moving forward, another company came out in April of 2026 and somehow was able to get the system working. I've been dealing with Palmetto to try to resolve my financial concerns. The latest "customer advocate",David Ulloa is less than helpful. On several occasions, he has promised to call and does not. It's now almost 1 year and no resolution. I paid almost 1 year of payments 100... read more
During the quoting phase, communication was responsive and professional. Palmetto was not the cheapest option, but their reputation for reliability and seriousness influenced my decision. Unfortunately, that expectation was not met after signing. Once under contract, communication from Palmetto was largely limited to sending contracts and invoices, which I paid promptly to try to meet the year‑end 2025 deadline for the tax credit. At some point, the installation was handed off to GoodPWR. While GoodPWR handled the installati... read more
Business response:
We are willing to assist you with this issue, but we are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to customeradvocacy@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.
While the staff member was very nice and tried to be helpful, she was unable to resolve my issue. After spending 15 minutes on hold while she attempted to connect me with the correct person, I was told to call a number. Tried calling the number three times. Each time I was immediately disconnected upon the call being answered.
My biggest complaint is dealing with emails and not physical contact with representatives. I am 71 years old and live out in the country and internet services are not satisfactory for doing important documents. We do not get confirmation sometimes and emails go to the junk Email which we never look at . And emails are not on the top of our list
i was very disappointed it took 6 months from the time I initially talked with the sales person till I was finally able to turn my system on this morning . The application process when back and forth with the sales rep having to come numerous times to verify information .Then after that it took so long for the the installing to be started .
One of panels lwaks water into my bedroom.And they refuse to come out promptly and reait Their sales man made promises about production from the solar system that havent panned out.I was told i would need to pay a montly lease for the system$195 and a customer charge of $15 approx.montly to Duke Power. Every month i pay way more than that.
Business response:
Jeff, we are sorry to hear that you are continuing to experience a leak after a crew visited previously. We are going to contact you regarding this so we can ensure your leak is resolved. We will also be reviewing your production to ensure it is performing as designed. The agent assigned to your case will reach out today, thanks. Palmetto
Do not do it!!!! So many regrets!!! You end up paying them, plus your electric company!!!
Business response:
We are sorry to hear that you are running into issues with double billing. An agent will be following up with you shortly regarding this but in the meantime I did want to provide you with an article from our website regarding snow on panels. Thanks https://palmetto.com/solar/do-solar-panels-work-in-the-snow
Empower Energy very misleading! Ryan Aiello will tell you anything to make the sale!! Have had solar for almost 6 months. Has only worked 3 weeks! Palmetto/lightreach won’t reimburse me! My roof covered in snow .. empower says my solar will work once snow melts. So…. From Dec - April.. no solar. But I have to keep paying Palmetto $225/mo. Do not do it!!!!! Took them 1 month to tell me tech won’t fix my system. To wait for snow to melt. When system was installed in Aug. the inverter/optimizer was working. That was not resolve... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Bondit58. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly but please feel free to contact us at (855) 339-1831. Palmetto Solar
Outside factors meant that the investment wouldn't pan out at this time.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.2 star rating with 4,971 reviews.
When is Palmetto Solar open?
Palmetto Solar is open now. It will close at 8:00 p.m.