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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was promised a $25 gift card from Amazon to leave 5 stars never received it so I’m changing my review to 1 star
Business response:
Jose, we are sorry to hear this happened. We are going to reach out to you to discuss this further and we appreciate your patience and understanding. Please do not hesitate to reach us at help@palmetto.com or 855-339-1831.
Sales wants your bank information upfront; you will have a fast video chat and then they send a DocuSign link. I was under the understanding my payments were going to be under 150.00 per month. The DocuSign said 173.+ . I called my salesperson Quinn Buss Our World Energy says well you will sell more energy back to electric company to make up for that. I'm like no its wrong somehow it got miscommunicated in the paperwork. Your new person of contact is Adrain Lightreach I called him and he was not able to help me, Quinn won't ... read more
Business response:
Pauline, we will have a specialist contact you to discuss your concerns raised in your review. We want to ensure you have a positive experience in making the switch to clean energy and we look forward to making that possible. Please do not hesitate to reach us at customeradvocacy@palmetto.com. Thanks
We purchased I new build home and it has been 4 months and we still don't have solar hooked up yet. I just don't know why it takes so long. I got a notice from Edison that said we were good to go so I called in and its another month before a tech can come out and turn it on. Also we were NOT given a choice of companies by the builder we only had one choice.
Business response:
Greg, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Thank you for signing up, your account (App) is now set up to monitor your solar progress. You will use this to monitor your production as well. At this time, our Quality Control Team are reviewing your project details that were submitted by the team fulfilling your project, Complete Solar. If anything is needed to get your system... read more
the promises were not kept and the savings arent there; you save on the power company but add the monthly it is really more than you are paying. I had 20 dollar monthly bills but the monthly shoots it all the way out of the park the months in question were around 50 dollars thats only 30 more but again, the monthly shoots it out. There was an incentive at sales time but the company fired all sales force when everthing was installed no loose ends--PRICELESS!
Business response:
Gary, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Our records show that we personally paid you the 3 months incentive that was promised due to your sales group failing to do so. This was made outside of the contractual agreement but we chose to pay this in the hopes it would turn your experience around. We are saddened to see the negative reviews continue despite this action we to... read more
Ben and Justin came to our house set up everything and made lots of promises. The set up process was longer than expected it to. After installation was complete within two weeks. The panel in the side of my house was on fire. They also promised us $1000 rebate check that they never sent and now trying to get a hold of them still inquiring about my thousand dollar rebate check they choose to ignore us be careful with these guys
Amount too high compared to marketplace rates
Business response:
Hey there, We are sorry to hear your experience wasn't great with us. We put our best foot forward with pricing on EnergySage and also take great pride in our review reputation. Would you be willing to meet with us so we can better understand why we got a 1 star review, and if there is anything we can do to remedy the situation? We aren't able to find your quote tied to this name in our EnergySage account to see what we would have quoted you, and we have no visibility into how that compares to the other quotes you got, which... read more
The installers were excellent and very professional. Initial sales calls were informative and answered our questions. Your texts and emails stated that I would hear from our sales rep within 24 to 48 hours that was Monday the 15th on Friday the 19th I called and it went to voice mail and I have not heard from you. Once you get someone on phone, it is great service, but many challenges to get someone on the phone. Also confusing email alerts to status of work being planned; originally scheduled for one date, then updates to... read more
Business response:
Thanks for sharing your feedback. Sorry our communication wasn't the best in your case, I wanted to make sure you have everything you need now and don't have any outstanding questions?
We just flipped the switch 11 days ago, so time will tell. From 1st contact (door-to-door person) to flipping the switch, Palmetto employees and contractors made sure we knew what would happen - and what DID happen - every step of the way. The install guys worked fast and efficiently. My only beef is the mess. There were piles of sawdust, concrete dust, etc in a number of places inside the house and out. Lots of electrical connectors, lengths of wire etc on the ground. Muddy footprints in our kitchen, basement, living room a... read more
Met with a sales rep via virtual call. Nice guy but I guess he didn’t like my answer when I told him I was still getting proposals from other companies. He never sent me a quote despite multiple attempts to remind him. If they are this unresponsive in providing you with a simple proposal, imagine their after service.?
Business response:
Hi there mkavan - please forgive us for the delay, we haven't been on this platform for a while. If you are still in the market, we would love the chance to talk to you about your solar journey. If you have already gone solar, please accept our apologies for the poor experience.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.2 star rating with 4,975 reviews.
When is Palmetto Solar open?
Palmetto Solar is open now. It will close at 8:00 p.m.