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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The panels and installation went fine, there customer service after they have you as a paid customer is horrible. I've been 2 weeks with no production due to the second inverter going bad, it seems like these inverters are built to fail after 12 months. They don't want to have a conversation about the issue they would prefer to chat with you online.
Me dijeron que el gobierno pagaría un porcentaje del costo de mi préstamo para pagar los paneles en los taxes ! Y es total mente mentira!!!! Solo lo dicen para que uno coja el prestamo ! Dios los perdone por engañar alas personas They told me that the government would pay a percentage of the cost of my loan to pay for the panels on the taxes! And it's totally a lie!!!! They only say it so that one takes the loan! God forgive you for misleading people
Two months after install and no power can’t pass inspection what a waste
This company is the worst. My AC disconnect switch started smoking and melting wires over 2 months ago. It could have burned my house dow . They hired a Mickey Mouse company that didn’t fix it and now they will not return my calls. Every week I call and every week they tell me that they will call me back in a few days. They never call back. Still waiting…They are the worst….several months ago my system stopped communicating because Solar edge was upgrading to 4G…palmetto charged me $300 + to hire a third party to come out an... read more
My system has been down for a month. Can’t get a call back from anyone. The call center is no help and you can’t talk to anyone in charge. Mickey Mouse company.
Horrible decision. Regret ever bit of it. Customer service sucks. Going on a month with no solar production. Was basically told I have to contact Solar Edge. I didn’t buy my inverter from solar edge. You did. Not my problem you use shitty products. I was told my electric bill would be $16. Has not happened yet. Steer clear of this company. Nothing but pure trash. I’ve initiated three calls this month. Told someone would call me back in 24-48 hours. If I could give negative stars I would. But I’m forced to leave at least one.... read more
Palmetto was the recommended installer by the sales co., Victory Power. I was told they were a large company, experienced in solar installation and service after installation. This turned out to be farthest from the truth. Palmetto FORGOT to send payment for the permits. I was even contacted by the local inspector about this and told he was unable to contact them about this. I had the sales rep. finely contact them. The installation went smooth, since then it has been a nightmare. The system has be installed now for 3 weeks ... read more
Business response:
Hi Dwaine, thank you for taking the time to speak with me today. We do apologize for the experience you have had.
My ComEd bill has been randomly 80 dollars when it’s the middle of summer and lowest Kwt of the year. It makes no sense; and there is nobody who will answer customer service.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We would be more than happy to do a savings analysis. Our records indicate that we requested copies of your utility to preform the analysis. We will be happy to review once they are received. Please send to help@palmetto.com. Thank you
Me and my daughter took advantage of the service last year, yesterday they did my installation and everything is going well so far, but my daughter had problems with the installers that the solar service contracted, she spent more than 6 hours without doing anything on the roof and they were trying to make a design change with the company because they spent less work in the end, my daughter did not authorize the change and neither did the company because they left without doing anything, we have also been requesting the engi... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We are unable to identify your project(s). Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.2 star rating with 4,975 reviews.
When is Palmetto Solar open?
Palmetto Solar is open now. It will close at 8:00 p.m.