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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We have been waiting since end of December till Now for Job to be completed and STILL WAITING WISH WE NEVER HAD TRIED TO GO SOLAR. ITS BEEN COMPLETE NIGHTMARE Unprofessional and Untrustworthy, Save yourself the headache and stress RUN FROM THIS COMPANY.
Business response:
Matthew, thank you for providing your feedback and letting us know about this matter. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. We will contact you regarding your concerns, but feel free to contact us at (855) 339-1831.
The customer service representative did an excellent job of canceling my contract. I was rushed into a contract and immediately regretted it.
Business response:
Lahsecret, thank you for providing your feedback and letting us know about this matter. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. I am glad our customer service was able to assist.
THE PROCESS HAS BEEN INTERESTING AND CONFUSING!! FOR THE MOST PART, A LACK OF UNDERSTANDING ON MY PART. IT WOULD HELP IF A !!!!! S I M P L E !!!!! DESCRIPTION EXISTED AND NOT THE THROW YOU INTO THE PROCESS WHICH EXISTS NOW. CLEAR, SIMPLE, EASY TO READ INSTRUCTIONS WOULD BE VERY HELPFUL. LINES AND LINES OF INSTRUCTIONS SEEM TO BE TO HIDE STUFF THAT SHOULD BE EASY TO FOLLOW. THE LACK OF CLEAR SIMPLE TO FOLLOW INSTRUCTIONS SEEMS TO BE BEYOND THOSE WHO, WROTE, ORGANIZED, AND PUBLISHED THE INSTRUCTIONS. AKA "KEEP IT SHORT AND SIM... read more
They are of no help. It's taken 4 months to figure out how to take care of a solar issue! They don't own my system, someone else does! They lied about everything and I'm taking legal action.
Business response:
Steve, thank you for providing your feedback and letting us know about this matter. We set a high standard for our partners and we are sorry to hear that standard was not met in your interaction with them. We will contact you regarding your concerns but feel free to contact us at customeradvocacy@palmetto.com or 855-339-1831.
As of now, I have solar panels installed that are not active, and that need to be removed and reinstalled before the town will approve the installation. This will likely cause delays that will cause me to lose the solar tax credit, completely, as a result of Palmetto/PlugPV's incompetence. PlugPV /Palmetto failed to follow the steps in the building permit process. I was not even contacted by PlugPV/ Palmetto about this, but I had to contact the town inspector myself to find out about the situation. PlugPV /Palmetto was awar... read more
I was not able to budget with electric
Be sure you call customer service. The online customer service not so much.
A terrible mistake!!! I pay more with these Solar panel with Palmetto since I had them installed, they mention nothing about or even offering a battery. With my electricity and Solar panel each month I'm always in the red paying more than I did prior in getting these Solar panel installed. I totally regret even having them installed. I'm paying more money every month since this installation took place. A very very very bad investment. If I could reverse I would do it immediately!!!!!!! Totally dissatisfaction and I felt like... read more
I had a call scheduled for this morning. Brett from your company is clearly incapable of reading or listening to his potential customers. I said I'm only interested in a ground mount. In the interest of this not getting too long, I made clear the shape of my roof will not allow enough panels to go up to make so much as a dent in my energy costs and the cost of the panels and labor would not offset the small savings on electric but would instead make it even costlier. Well, because Palmetto can't get to a ground array until n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kerry. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Please contact us at 855-339-1831 or by email at customeradvocacy@palmetto.com and we'd be happy to help you out.
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.2 star rating with 4,975 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open tomorrow at 8:00 a.m.