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Patio Enclosures Roll up
About this business
Location details
12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service, lack of communication, and timeliness of completion. Our project began mid April. We were told this project would take 1-2 weeks **** as of June 24, 2023 we are on week 11 and our project is not even close to being completed. The communication with this company is awful. I call the local office and get no response, or very little. I contact the cooperate office and they have to send an email to the local office to have someone call you. I have requested to speak to someone higher up multiple times ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion but we stand behind our finished product. . *****has been in touch and we will have a crew out this week to complete your project. Than... read more
I bought a home in April of 2021 and in May 2021 signed a contract to have my patio enclosed with the screen and glass sliding windows and doors. I have had 2 years of nothing but problems since then. The 1st time they came out to install everything was not to correct size. The installers went and purchased lumber to make my patio fit their parts. WRONG! That is not what I ordered plus the doors and windows opened on the side and were not the size ordered. Basically the last 2 years there have been numerous trips out to my h... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. *******, our Regional Manager has reached out to you and we are sending out the Field Supervisor to do a review of your room and address any concerns that you have. Thank you for reaching out, we use every ... read more
Dear ******************* and *********************, I ordered the installation of my patio enclosure in January 2023. The initial installation was incomplete and had many flaws. The second repair group came towards the end of February, where they realized they had to order doors because the doors were installed backward. I was out of the country Feb 28 thru Mar 25. I spoke with ********************* and set up an appointment to get the job completed. Another gentleman came out and shared that seals and handles had to be orde... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. According to our records, your room was completed on 5/16/23. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Do not get their services, Patio enclosures and Great Day Improvements LLC! Save yourself from the trouble of their poor customer service especially with ************************** at their office. She is arrogant and no customer relations skills at all! They did not finish my home improvement project on time. They installed the wrong cord color for my blinds! There were long days of interruptions between their visits to finish our home improvement!
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff and material shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We apologize the blind company sent the wrong colored cord. The correct color has been ordered. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
I am a subcontractor working for a great day LLC in Birmingham Alabama. I recently just started in my first two jobs that I had took weeks for to get paid and I still haven't I keep getting excuses on why I'm not getting paid. The property manager that we were getting our work through lack severe communication skills I tried multiple times to communicate with them about what needed to be done when and how they did not answer for several days in a row and then weeks after I was ready to get paid they started making an excuses... read more
Business response:
We understand that this may be a stressful time for you, but we dont think making false claims about our company is the best approach. We have confirmed with accounting that you were paid in full within days of submittal. We informed you that you needed additional training and we would be unable to schedule you until you received the training, which you declined. We have tried reaching out to you, but our calls have remained unanswered. Thank you.- The Great Day Improvements Team
Very unpleasant unprofessional never seen anyone other than the initial sale
Business response:
We are very sorry you feel this way. Our records indicate your room is complete and we are waiting on the final inspection to occur. Our field staff states they spoke with you on 3 out of the 5 job site visits he conducted and the staff was in daily communication with you for approximately 2 weeks prior to you install. Thank you for reaching out, we use every review as a way to improve our customer experience. -The ********************** Team
Worst company we ever dealt with - we signed a contract for a sun room in November of 2021 but was not completed until July of 2022. We had numerous issues during all phases of this project. Work crews using our back yard for their personal ash tray. Crews showing up for a couple of hours and not seen again for days. We had to constantly reach out to GDI to get a time frame on crew return. Poor quality workmanship / short cuts that took repeated returns to correct those issues. House damage that had to be repaired. I the cus... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Our records indicate there was one problem with a handrail that was addressed on 9/22/22 and we are unaware of any other issues. Thank you ... read more
This experience was a total nightmare - we were originally told the project would take 3 to 4 weeks to complete and seven plus months later there are still some unresolved issues even though they were paid in full because they were threatening liens, etc. There were issues from the beginning - design flaws that took weeks to resolve - workers showing up for a day or two and not seen again for weeks...attempts to short-cut work...work that had to be re-done because of short-cutting -the product quality is not what is was port... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Sad totally pathetic, I spent $25,000 on a totally waste of a 3 season room.Totally a waste of my money.They did send people over to try to correct the situation, but to no avail. I purchased their Patio Enclosers product for a 3 season room. I have heat inside the room and a ceiling fan blowing for circulation to stop condensation nothing is stopping it. I also purchased double pane glass for more warmth in the room but all the metal frames are frozen with ice .There is no reason for this other than poor quality of the wind... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Frequently asked questions about Patio Enclosures Roll up
How is Patio Enclosures Roll up rated?
Patio Enclosures Roll up has a 4.6 star rating with 8,022 reviews.
When is Patio Enclosures Roll up open?
Patio Enclosures Roll up is open now. It will close at 6:00 p.m.