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Patio Enclosures Roll up
About this business
Location details
12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of the worse experiences I've had with a business. We signed a contract for an Enclosure in Dec 2024, we were told the install would happen in Feb2025. The instill team came out with the wrong glass but installed it anyone and one large piece of glass was missing so they installed a big piece of plastic which allows water to leak into the Sunroom. Then we were told the new glass would be installed Apr 2025 and we received a call saying they would arrive on the 3rd around 10am. No one showed up and every number I would ca... read more
Business response:
We sincerely apologize for the frustration this has caused. You're absolutely right to expect better communication and follow-through. Unfortunately, we did not notify you when the replacement glass failed to arrive as scheduled last week, and that was a miss on our part. We now expect the remaining glass to be in our warehouse this week, and we'll reach out to schedule installation. We've also addressed this internally with management and will be working closely with our new operations administrator to ensure issues like th... read more
My experience with patio Enclosure has been the worst experience i had with a business. We payed for them to come close our nation since October of 2024 now we on April 2025 we still haven't get anything done. Communication is ****, very unprofessional. All i want at this point is my refund.
Business response:
We understand your frustration, and we appreciate your willingness to go over the situation in detail. It sounds like the main obstacle right now is getting the necessary documentation and clarity for your ***. Once we receive everything from both the *** and ****, well review it thoroughly to determine the best next steps. ***** is now your point of contact and is here to guide you through the process. - The Great Day Improvements Team
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
Business response:
We understand your frustration regarding the cancellation of your project. While we regret that the original design could not be built as initially planned, we did offer a modified solution to move forward. When that option was declined, we informed you that canceling at that stage would result in a partial retention of the deposit, as outlined in the contract. We have reviewed this matter thoroughly, and both our team and ******** have determined that we acted in accordance with the agreed terms. We appreciate your feedback... read more
I recently had a sun room installed by Patio Enclosures and completely wished I had not chosen them for the job. The experience was far from satisfactory. The craftsmanship was subpar, with uneven seams, shoddy framing and a lack of attention to detail. It is clear that poor planning played a role- measurements were off from the start so they had to redo the entire space, and even then, there were mistakes made from the original design promised. They did not fully complete the job and never returned to finish some missing de... read more
Business response:
We sincerely regret that your experience has not met expectations. We acknowledge the challenges with your project and are actively working to resolve the remaining issues. Our team will be in *********** the week of the 24th, and we will ensure that the necessary corrections, including the screen reroll and installation of remaining screws, are completed properly. We appreciate your patience and will do everything we can to make this right.- The Great Day Improvements Team
**************** is definitely lacking. I had to call them every step of the way. Emails were not answered in a timely manner or outright ignored. The project was pretty simple. Increase the size of my original concrete patio and screen it in. I was told that it would take 5-6 months to complete. This is month number 9 and its still not completed. I could not get an invoice from them as they have sub-contracted out portions of the project. To date I have not received an invoice that explains how much of the funding has been ... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Your screen door has arrived and we will be reaching out a time to install. Thank you.- The Great Day Improvements Team
*******************, f/k/a ******************************************, Great Day Improvements, LLC d/b/a ********* Custom Contracting, et al, was a defendant in a 2021 lawsuit in ************, *******, due to a failed patio installation. They lost the case, resulting in a summary judgment against them in April 2021. As of February 2025, a garnishment is on record to collect on the judgment.
Business response:
We regret that your experience did not meet your expectations, and we want to clarify the facts regarding your *********** chose to hire your own concrete contractor rather than use our services. As a courtesy, we included the concrete portion under our permit and provided engineering plans to ensure compliance with code requirements. Unfortunately, your contractor did not follow these plans and made several critical errors, including:Pouring concrete into setback lines, which violated zoning regulations.Failing to build the... read more
Overall, what a disappointment!The good: The salesman was excellent, easy to work with and I don't feel we were pressured in any way. He did spend a lot of time with us and I though explained things well. The finished product is fine too, we do like it and it's a nice upgrade.The bad: Where to begin? First the customer advocate was difficult to work with. Several times we were contacted with information only to have it be in accurate such as material will be in this day and it wasn't and work to start on this day, which it w... read more
Business response:
Thank you for providing such detailed feedback. While were glad to hear you were pleased with our salesperson's professionalism and the finished products appearance, we sincerely apologize for the frustrations and issues you encountered during the process. The challenges with communication, scheduling, and installation quality are not in line with our standards. Our Regional Manager has reached out to you to discuss your concerns but has been unable to connect with you. Thank you for reaching out, we use every review as a wa... read more
Big problem. Sunroom has been great, except the door out to the porch. It needs an adjustment as it doesnt latch and is very hard to open. It should not be a big operation for them. The problem is that all my attempts to contact them have been completely ignored, even to the point where the only time Ive been able to talk to someone in customer service, in the middle of my calm explanation, I was hung up on.Evidently, they dont stand behind their work!
Business response:
Thank you for sharing your concerns. We sincerely apologize for the issues youve experienced with your door and the difficulty in reaching our team. Our Installation Supervisor has been trying to contact you to address this matter, and we encourage you to return their calls so we can resolve it promptly. Ensuring your satisfaction is our priority, and we are committed to making this right.- The Great Day Improvements Team
Not reliable, delay after delay with idiotic excuses, untruthful promises. Do not do business with this maze of numerous companies find a good local independent contractor. It's been 6 months for 3 windows and 2 storm doors. Still not done and just $24,000 later, not worth the time or money
Frequently asked questions about Patio Enclosures Roll up
How is Patio Enclosures Roll up rated?
Patio Enclosures Roll up has a 4.6 star rating with 8,022 reviews.
When is Patio Enclosures Roll up open?
Patio Enclosures Roll up is closed now. It will open at 9:00 a.m.