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Patio Enclosures Roll up
About this business
Location details
12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One week and one day ago I tried to reach out to Stanek windows concerning two of the window panes in my sun room failing. (The seals are broken on those two window panes.). Time after time I have tried to get a return call from them to send over the technicians to measure the Teo failed windows for a warranty claim, but as of today, September 27, 2024, not one employee has called back, not ONE. Winter is soon approaching and I need their help as I have no idea how to replace these window panes myself. Their lack of customer... read more
Business response:
We sincerely apologize for the inconvenience and the delay in our response. We understand the urgency of your situation, and we’re sorry for the frustration this has caused. A technician has visited your home, measured the glass, and it is currently on order. We appreciate your patience and are committed to resolving this issue promptly. Thank you. - The Great Day Improvements Team
Terrible company. Signed contract in July,2024 for a *******. Company then overcharged me significantly on the down payment by thousands of $. Took way too long to resolve. They then dropped the ball on scheduling measurements (told one date only to be told the day before that date was not properly scheduled, had to reschedule). Made a change after measurements. Long wall to have 2 eight feet doors, centered and opening in the middle with transom above. Short wall, one window with transom above. Came to install Sept 11. They... read more
Business response:
We sincerely apologize for the issues you've encountered throughout this process. Were actively working to resolve the missed change order by reordering the necessary units. We will follow up with delivery dates shortly and ensure youre kept updated every step of the way. We are fully committed to making sure the final installation matches your original specifications. We appreciate your patience and will continue to work with you until everything is completed as agreed.- The Great Day Improvements Team
***** ****** representing Patio Enclosures contracted to replace my existing patio enclosure that was damaged in a storm. Contract was signed April 10, 2024 and I still do not have a start date for demo and installation. Last email after including my attorney in the process was maybe October. I have been obviously very patient, but not any longer. I would like to be on the schedule sooner that October, or start a process of cutting my cost by 10% for each week this is delayed. And reimbursed the $400 temporary roof repair th... read more
Business response:
Thank you for taking the time to share your concerns. We sincerely apologize for the delays youve experienced with your project, and we understand how frustrating the situation has been. While October was previously mentioned as a potential timeframe, we were able to find time to start your project next week. To clarify, ****** reviews are managed by ******, and we cannot remove them ourselves. We value all feedback, whether positive or critical, and use it to improve our services.- The Great Day Improvements Team
We contracted with *** on closures of ********************* in May and our install was completed around July 18. Our salesman was *****. From start to finish it was nothing but pain to rest heartache stress and depression. Not only did he feed us the story about good discounts, but there was also a free cruise or condo vacation included. We notified the office and let them know we wanted the cruise and now were getting the runaround. But will get back to that. ***** came and did his measurements talking constantly turned in ... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate a *** from Destination Motivation has reached out to you about the travel voucher and will be getting it to you pr... read more
***-contracted out to another company, called about concerns about missing support beams the sun- contractor had to buy, didnt come with the other manufactured parts, was told that was normal and if I had other questions to call corporate. Had I known it was going to be sun-contracted out, I would have found someone else for a cheaper price
Business response:
We regret that your experience didn't meet expectations. To clarify, all of our branches source lumber locally due to logistical and financial constraints, as our manufacturing facility is in ****. Additionally, its common for us to work with skilled subcontractors to ensure high-quality results for our projects. We apologize for any confusion.- The Great Day Improvements Team
I selected this company because I was going by the good reviews Sad to say I wish I would if selected a different company to get my enclosure done The instal date had to be rescheduled a couple times do to Material not arriving on time, I started paying on it before it was installed. Which I was ok with it but since day one I had problems with the sliding door the installers came back out and fixed fixed the problem it it was ok for a minute and it started again the sales person came out exchanged something else and it was o... read more
Business response:
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've faced with the installation and functionality of your door. Your experience falls short of the high standards we aim to deliver, and we sincerely apologize for any inconvenience this has caused. We understand the frustration that can arise when expectations aren't met, especially with regards to scheduling and product performance. Please be assured that we take the quality and durability of our products serious... read more
Yikes what a mistake I made trusting this company or at least this branch! Months after install and I still can’t get a hold of a single person to call, text, or email me back! I paid $10k to get an unfinished porch and no communication! One door arrived broken out of 4- the kicker is that I only ordered 2 doors & that’s being blamed on my salesmen for ordering incorrectly. Regardless it still hasn’t been replaced. The other screens are dented and visibly so. That same salesmen, ******* *******, opened 2 greensky loans in my... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take ... read more
BUYER BEWARE, Patio Enclosures, based out of Ohio and has satellite offices around the United States, is one of the most poorly run companies in America. They have no respect for the consumer. They do not honor their warranty and their workmanship is absolutely terrible. A rating of "1" is way too high. I foolishly paid way to much for very poor quality materials and even worse workmanship during the installation. I have been communicating with the company for the past seven months. I keep being told that they will correct t... read more
The finished product looks nice, but it should not have taken 8 months to produce a 12 x 12 room with no heating or air conditioning. Workers were OK, but communication was terrible as was the initial encounter.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our team has worked diligently to ensure that the final result meets the high standards we strive for. We value your feedback and will use this exp... read more
Frequently asked questions about Patio Enclosures Roll up
How is Patio Enclosures Roll up rated?
Patio Enclosures Roll up has a 4.6 star rating with 8,022 reviews.
When is Patio Enclosures Roll up open?
Patio Enclosures Roll up is closed now. It will open at 9:00 a.m.