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Patio Enclosures Roll up
About this business
Location details
12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Is there a zero star review? We have been in limbo with this company since the beginning of this year. We contracted them in April of this year and they said our CAD drawings would be done in 2 weeks. No calls and several weeks later an we had left numerous messages and was unable to get anyone to call us back. In fact, their number often goes in a loop where you can hit any option and it just frustratingly goes back to the beginning. The only way we are ever able to get anyone live is by calling another Great Day Improvemen... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our records indicate we cancelled your contract on 8/15/24 and refunded you as we could not build your project due to the *** needs. Thank you.- The Great Day Improvements Team
Spoke with *** at Home Show asking if they installed windows on a manufactured home, *** said they do not. However, before I could get 10 steps away another *** stated they do work on manufactured home. Took my information setting an appt, with a promise of Buy 2 -2 free and 40% discount ********** came for appt. received call to confirm 11am when it was set for 12. As 11 am did not work rescheduled for following day at 2pm. Received another call to confirm appt stating a different time, told her it's 2 pm. Later another cal... read more
While we love our sunroom always so disappointed at businesses standing behind product. ***** warranty on window lock mech. Company charges ****** for service call. So sad....they consider that a reasonable chg to repair something that should not malfunction in that short time span. Businesses.....support your product!!!
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion.- The Great Day Improvements Team
My husband and I purchased Stanek Windows for our home 30 years ago with the caviat of a lifetime warranty which would be transferable to a new buyer of our home for 10 years from transfer. Great Day acquired Stanek In 2013. We are selling our home so I called to see what needs to be done in order to put the transfer in place for the new owners. I was told by the great day representative that upon acquiring Stanek that Great Day made the decision not to honor warranties. That is such crappy business practice. To say I'm appa... read more
We started this on 7/27/24 and it was not "completed" until 09/14/24. I was told by **** ******* that it would be a 2 day job. So in this conversation with **** we went into long detailed talks about the doors. I told him we wanted French doors that I absolutely didn't want sliding doors. He took measurements we explained that my decking for my pool is slanted and took him out to show it. We told him they would have to make sure that there was no leaking because rain pools there. He assured us that he could do these doors, n... read more
Business response:
We sincerely apologize for the challenges and frustrations you experienced during your project. Its clear that our execution did not meet expectations, and we regret the inconvenience caused. To address your concerns, we are sending our Installation Manager and Field Supervisor out to review the door youre not satisfied with and discuss potential solutions. Our goal is to resolve all product and job-specific issues to ensure your space meets the standards you deserve. We appreciate your patience and understanding as we work ... read more
An integral part of our contract with Great Day Improvement (GDI) to install a Sunroom was to obtain the required permit. From May 2024 to-date no work was ever started and they never applied for the permit. A permit is required in the state that we reside. We were charged a specific fee during consultation for the same. The Managers at *** apparently are too busy to talk to their clients. Days, weeks and months go by stalling, and queries go unanswered in its entirety and truthfully. This week we are now learning that *** '... read more
Business response:
Thank you for your feedback. We understand there may have been some confusion regarding the permitting process, particularly around the timing of when we submitted the ***** While we received the **** back from engineering on 9/20, we made efforts to keep communication open and to provide options to move the project forward, with both ****, our sales manager, and ****, our area install manager, speaking with you. Despite offering to cover the additional engineering fees, those options were also declined. We recognize this si... read more
I bought a house with an attached sunroom built by Patio Enclosures **** I Spoke with someone in service, and she said they would talk to us about repair, or replacement of the leaking roof. The person came out, Caulked not even a quarter of the roof, it leaked again immediately after being assured it would not leak. They charged my card without giving any receipts or invoices, and they will not answer any calls, or call me back after leaving a message I would not use Patio Enclosures **** again.
Business response:
We are so sorry to hear you were dissatisfied with the service you received. When you first contacted us, we explained that there would be a $250 charge to assess the issue. If the repair could be completed within an hour, the cost would remain $250. We also mentioned that since the roof is out of warranty, any additional repairs, like peel and seal, would come at an extra cost. You confirmed that you understood and wanted us to proceed within those terms. During our visit, our technician applied caulking to several areas th... read more
Patio Enclosures working with great day improvements have taken so far 7 months and still no sun room they have no problem taking thousands of dollars and everyone one you talk to has a different lie and excuse. asked several time to just return my money and they wont it now time for a Lawyer.
Business response:
We apologize for the delays and any frustration you've experienced with your sunroom project. We understand this situation has been difficult, and we take your concerns seriously. We had to pause for a mandatory inspection, and ************ is slightly behind schedule. Once it's complete, we'll move forward and finish the project. Thank you for your patience.- The Great Day Improvements Team
We encountered many issues with this company. First, we were told our sunroom would be built in a week. It was not finished for 3 1/2 months. They contract the electric to a company in ******* called ******************. The electrician showed up and did nothing for several visits, saying he could not do the job alone. He would insult the guys from Great Day, saying they didn't build it right and were terrible at their jobs. He finally shows up with a coworker. They show up at 11 am, take lunch at noon till 2 pm, and leave by... read more
Business response:
We appreciate your detailed feedback and apologize for the challenges you faced during your project. After speaking with our Installation Manager, we were not aware of any further attempts to reach us beyond the service call we performed in mid-July to address an I-beam leak. We understand the issues with the electrical work, and its true that the electrician caused damage to the screen which was replaced. This electrician is no longer working with us. We also acknowledge the delay in getting a replacement lock installed bet... read more
Frequently asked questions about Patio Enclosures Roll up
How is Patio Enclosures Roll up rated?
Patio Enclosures Roll up has a 4.6 star rating with 8,022 reviews.
When is Patio Enclosures Roll up open?
Patio Enclosures Roll up is closed now. It will open at 9:00 a.m.