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3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directionsWeekday | Schedule | Status |
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Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 9:00 a.m. to 7:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | 9:00 a.m. to 1:00 p.m. |
Patio Enclosures/Great Day Improvements ScamDONT DO BUSINESS WITH THEM Earlier this year a young man by the name of ***** came to our home representing Patio Enclosures/Great Day Improvements. We sat down with him for a few hours going over very clear details about an addition on our house. ***** indicated that the job would start a few months after our initial meeting and would take about 1-2 weeks. That time came and went with a plethora of excuses about **************** not approving the addition supposedly. My husband we... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I want to write a review for Patio Enclosures/Great Day Improvements. Their follow up service for repairs is lousy.
Business response:
************************,We apologize that your experience with us has not been what we would have hoped for. We are short staffed in some locations making service dates further out than we would like at times. If your concerns still have not been addressed please let us know how we can help and we will address it right away.The Great Day Improvements
I have questions in regards to the cladding for this project. While the windows and doors look good, the material that goes over the existing materials seems thin. For the price of the entire project for an elite sunroom...expected higher quality or thicker quality. Screens are already breaking at the seams after a single incident of accidental hit. The overall encloser is nice and I would do another again but just disappointed on the seams and gaps and quality of material to finish the room.
This whole experience has been completely underwhelming. The sales consultant was very good. Other than that nothing went the way it was advertised. They started to work before we had permission to start and they charge my account before they were supposed to start the work. It's thinking about three or four visits for them to get the sunroom right. And we're still waiting on one window that's going to take another 3 months. I would recommend that you find another company to do your sunroom if you decide to have one done.
*PLEASE READ* This is my 78-year-old Mothers experience with Patio Enclosures! My Mother received money from my dads passing at the end of 2019 and hired patio enclosures to build her sunroom. The price was $26,000. The contract said they would take 2 weeks to build it. After 22 months of them showing up 12 times they finished it, then another 2 months to get it to quit leaking. I asked **************** for a 30% refund for their terrible service, he took no responsibility for his company's incompetence. He said the best he ... read more
Business response:
********************,We acknowledge there have been some delays in completing your mother's room but we would like to provide some clarity. Initially, there was a significant delay in starting the project due to site conditions and whether we could build the room where your mother wanted it. It took several months for those details to be resolved so the entire project was beyond our typical timelines. The situation is further muddied by the fact that your mother entered into a private transaction with our former design consu... read more
Had an appointment with this company. They were a no show. Called the company to ask why, person answering the phone said our appointment was as scheduled and she would check and call us back. No call back with an explanation or no call back to reschedule
Warranty repair took over 5months to complete. There's a lack of communication between the departments. Had multiple visits from repairmen, supervisors before they finally repaired the listed original warranty items from 5+ Months ago. When I pointed out an issue with the re-screen. Repairman disagreed and said "I'm not going to worry about it" and turned away. Supervisors were nice when they came to visit and take pictures, but the whole process is too slow and inefficient.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
Patio Enclosures Sunrooms is open now. It will close at 1:00 p.m.