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3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 9:00 a.m. to 7:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | 9:00 a.m. to 1:00 p.m. |
My experience with Great Day Improvements has been a total nightmare!!! I was subjected to a con artist crooked sales person who wasted a whole evening and several days after of my time. The salesman gave me one job quote on the first night then came back 4 days later and remeasured my room and said due to a heavy work schedule and being so busy he made a measurement mistake and adjusted my job quote by nearly $5,000.00 dollars!!!l I hope someone can look into this company's business practices. I asked to speak to anyone in ... read more
Business response:
We are sorry to hear you were disappointed with your appointment. The rep that came to your house was newer and realized he made a mistake. It was reviewed with management and we did try to get you as close to the original price as possible. We are all human and make mistakes, we would never intentionally do this to anyone. We are an upstanding company and value our customers and their experiences with us. Our management team did contact you and apologized for the error. Thank you for reaching out, we use every review as a w... read more
Would not recommend this company. Terrible communication - it took 11 months to complete a 200 square foot room. The result was not worth the money it cost.
Business response:
We are so sorry to hear you were dissatisfied with the service you received. The area where you live has lengthy permit times, which is out of our control, and caused delays. We corrected the issues with your skirting and a piece of glass and your project is complete. Again, we apologize for any delays and miscommunications that happened as we want all of our customers to have a positive experience with us. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvemen... read more
***BUYERS BEWARE!!! THIS COMPANY ARE SCAMMERS AND UNPROFESSIONAL!!!***Please read this if you are planning to have your patio enclosed with Great Day Patio Enclosures (******, **), it might save you the heartache and headache that I went through. My husband and I saved up money for YEARS to get out Patio enclosed. When we met ***************, he was charming and talked us into getting the patio enclosed with their company by showing us what it would look like with their visualizer tool, and even promised us a vacation travel... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. All of our customers should have a positive experience with us. The travel vouchers are arriving this week. **** and other staff members in the office have been trying to reach you. They want to meet with you this week so we can see how we can redesign your room and make you a happy customer. Thank you for reaching out, we use every review as a way to improve our customer experience.- The ********************** Team
I was super excited to work with patio enclosures, however after they added $8k to original bid for my project, I decided to cancel my project. I am still waiting on my $11k initial deposit. Now no one in the office is responding to refund request. I have completed all needed forms and still waiting on getting my money. This is poor customer service and would not recommend this company at all, since they all care about is sales - which they cant even get that right.
Business response:
We sincerely apologize for your experience not being what we would hope for. We have received your paperwork and the cancellation is in process. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I am very disappointed in Great Day Improvements. I had them come out to my home and give me a quote on doing a deck and screened in pouch for me. Then set up for them to do the project for me. They came out one other time to do a remeasure and then they asked for a plot plan so they could get the permits and after I sent in the plot plan they told me that the city would not take them. I have never heard from them again and this was in September of 2022. To this day I am still waiting on the permits and for them to start my ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Someone from your local branch will be reaching out to you ASAP. Thank you for reaching out, we use every review as a way to improve our cu... read more
Would not recommend this group. Didn't show up on the date of install and I had to reach out and the next day get an email they would be there the following date. (For the money we pay wouldn't you think a call would have been nice) of course that day came and went. When they did show up, they worked maybe a total of 6 hours between both days to tell me it didn't fit and would have to reorder. They left metal shaving all over our driveway and patio which caused issues with our dogs and cats getting them in their paws. Never ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We regret that your project was not completed with the care and quality that we pride ourselves in providing. We do realize there were some communication issues in the beginning that and sales needed to clear up a few items. We will address the clean up issues with the installation crew as well. Thank you for reaching out, we use every review as a way to improve our customer experience. -The ********************** Team
I have spent over $70,000 and they sill haven't finished. We started the process and signed the contracts in April/ May, 2022. They started our deck/ 3 season room, in September, 2022. It's now March, 2023. Recently, they sent me a letter, threatening collection of the final 10%! And they haven't even finished the project. This letter came a month after they asked if they could do a final inspection? I told them then, that the job wasn't finished and I'd like to hear from someone. When I called them about the collection lett... read more
Horrible experience Poor communication Extremely slow Would never recommend Great Day. Would advise everyone to avoid them at all costs.
Business response:
**********,We are very sorry you feel this way. We have been trying to reach you to address your concerns but have been unsuccessful connecting with you.- The Great Day Improvements Team
HORRIBLE EXPERIENCE. (OUT OF 19.2k WITH NOTHING TO SHOW FOR IT!!!!) I signed a contract with Great Day for a 65K sunroom to be put on an existing deck. After a few months waiting and Great Day getting a 19.2k downpayment from me I was informed by Great Day that they could not get approval to do the work AGREED UPON in the contract. By my calculus if a party can’t hold up their end of an agreement there is no AGREEMENT. I wanted the contract done as agreed or the deal terminated. Great Day agreed to terminate the deal (which ... read more
Business response:
Thank you for reaching out with your concerns. Once we applied for your permit the municipality informed us there were encroachment issue with ************ location. We could still build your room but we would need to revise the lay out. You informed us you did not want to proceed and wanted to cancel. Per your signed contract you have 3 days to cancel in order to have your deposit refunded. This was well after the 3 day time period. We are complying with the terms of our contractual agreement.-The Great Day Improvements Tea... read more
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
Patio Enclosures Sunrooms is open now. It will close at 1:00 p.m.