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Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I signed a contract 8 weeks ago and still dont have an install date. They shouldnt start finance payments until the job is complete. Its frustrating paying for a job thats not done.
Business response:
******************,Per your signed contract work would begin ***** weeks after the signed date of 7/6/23. We are still well within that time frame. We also informed you on 9/6/23 that we were running behind on installs due to capacity issues. We are committed to install your room as quickly as we possibly can. We understand and are empathetic to your frustrations on making payments before a room has been completed but that was the terms of the financing option that you chose and we do not have any control over that. Thank yo... read more
This is quite possible the worst communicating company on the planet. Give them your $$$ and they no longer exist. Good luck and be forewarned!! Negative 5 stars. My project still sits unfinished well after six months. They will not show up nor will they return call.
Business response:
We sincerely apologize for your experience not being what we would hope for. We do our best to finish every project as quickly and efficiently as possible and we apologize that we missed the **** this time on completion but we stand behind our finished product. Our Area Install Manager has been to your home and made a punch list of items to be completed. We will be back later this month to complete your project. Thank you for reaching out.- The Great Day Improvements Team
We were really impressed with everything until it was time to actually build. Phase one: getting plans and approval from the Town went well. Getting the inspections went a little slower but ok. Once the materials were ordered we starting paying on the financing for the first phase. Phase two: Materials were then delivered and are sitting in our garage where they have been sitting untouched for at least 6 weeks. Once the materials were delivered we have been paying on the financing for that phase. We were told our deck enclos... read more
Excellent product, but very poor experience with the miss measuring of our space. Therefore we had to wait months for re-fabrication and yet finance company was already taking their monthly payments. We were promised a discount for our trouble of having to wait over a month past the estimated install date to have our Patio Enclosures completed, however, now no one will return our calls for the promised discount. Very poor customer care after the install as there is a major scratch on the glass in the main sliding glass door ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. Our Regional Operations Manager, ****, came to your home Monday to discuss your concerns. We have re-ordered the glass for your door and it will arrive in September. After the glass has arrived we will insp... read more
I can't find my previous review, so here's a new one. ****'s attempted to address a couple remaining issues I had, but Great Day was not interested. No one contacted me or even returned my phone calls. We signed a contract in May of 2022. This was supposed to take about three weeks. So, the project started off with a bang, and then it dragged on and on and on--an hour one day, then maybe a few days, and then a couple hours. Tools and materials littered the ground for weeks. The electrician didn't have the courtesy to not tra... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with your project. Many issues have arisen the past year including supply-chain and labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. Our records indicate that your project is complete and we have addressed your issues. If anything new has arisen please reach out to your local branch as we... read more
They were HORRENDOUS! Very bad communication. No one from upper management would respond to our emails. Our project took 7 months to complete. Which is ridiculous!! We asked for some type of compensation and they totally REFUSED and don't give a ****! We wish now that we would of never had this project done by Great Day!
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. - The Great Day Improvements Team
My experience has been very disappointing. This project started in November '22 and we were told that it would take 10 working days. However it is still not complete and failed a final inspection by the City of Naperville. It failed it's City of Naperville inspection on 6/12 for various reasons including a lack of stamped plans on site and the tripled beam already twisting and needing 6xle post connections. Note that there is now a leak where the two french windows meet. Previously to that, the doors were not installed prope... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently trying to coordinate with the building inspector to come out to your home this week and we are hoping to finish your room as well. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time o... read more
At the end of construction of our enclosed patio I had rated Patio Enclosure 5 stars. However, at 6 months or so after completion, I noticed a seperation of the pieces near the frame of a window. Anyone could see clearly out of this opening and feel air entering through it. Also, noted that one of the two screen doors was stiff to open and close...it kept jumping the track. I sent a text to our representative, who did call back. I sent photos and order number as requested. NEVER had any response. I called the office several ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Our Operations Superintendent, *****, has reached out and we have you schedule for a service call the week of July 17th. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
Horrible customer service, lack of communication, and timeliness of completion. Our project began mid April. We were told this project would take 1-2 weeks **** as of June 24, 2023 we are on week 11 and our project is not even close to being completed. The communication with this company is awful. I call the local office and get no response, or very little. I contact the cooperate office and they have to send an email to the local office to have someone call you. I have requested to speak to someone higher up multiple times ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion but we stand behind our finished product. . *****has been in touch and we will have a crew out this week to complete your project. Than... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.