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Paulette Wiley
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was glad to work out a refi with Penny mac again as they helped me get a great rate. I'm guessing because of covid, but there were a few times I couldn't get ahold of people or wouldn't get an email back, but overall it worked out great
Thanks
Process went smoothly and quickly. I was kept well informed without being redundant.
My experience was that of superior customer service.
First - There were issues with document colelction. Multiple emails . Last - I just got a call from PennyMac reminding me that my Dec Payment is due whereas i got an email saying that the new loan was funded. Both loans (Old and new) are with PennyMac and i think , before calling me , they should have known this . This was embarrassing. Questions lik e- "How are you repaying the loan ?" I dont know- the attorney came and we signed and its between pennymac .. Go figure .
Great!
Good communication
Thanks
I was delighted that my closing was ahead of schedule and that there was minimal stress in completing the document requests. The system was easy to use and all of the communications were clear and prompt.
Frequently asked questions about Paulette Wiley
How is Paulette Wiley rated?
Paulette Wiley has a 4.8 star rating with 471 reviews.
When is Paulette Wiley open?
Paulette Wiley is closed now. It will open tomorrow at 9:00 a.m.