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Pavilion Village Apartments
- Apartments
- Charlotte, NC
About this business
Location details
131 Gracyn Olivia Dr, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter The move in process was hectic, the staff seemed like they didn’t want to do their job and lots of issues with communication. The apartment itself is nice though.
Business response:
Hi there! We're sorry to hear about the move-in trouble you had. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to assist with any pending concerns for your new home. We assure you that customer care is a top priority for our team and we'd be happy to assist you!
Verified Renter We have been here 8 years and the biggest problem has been the constant changing in the office. Before you get to know one group another one has been hired. And which each group the rules change. The rules for the parking lot and trash removal are forever changing. I currently have a rental car because I purchased another car this week. The dealership gave me a rental while my car is repainted. I was told I only have 4 days to have the rental in the parking lot. While is that rule in place? The rental is a 20... read more
Business response:
Hi there, thanks for reaching out! We apologize if our parking policies have caused you any inconvenience during your stay. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to discuss your personal vehicle situation and find a solution. Thank you!
Verified Renter I’ve lived here for over 6 years and overall, it’s a convenient place, especially being next to Walmart. However, the laundry room is rarely available or open, and there are frequent issues with the computers in the computer room. TVs outside by the pool/lounge area often don’t work, and the trash valet service is inconsistent. This place could easily be a 10/10 with some upgrades and better management. I miss the old maintenance crew—they were more reliable. There’s been too much turnover in staff year after... read more
Business response:
Thank you for sharing your insight! We'd appreciate an opportunity to address each of your concerns, so please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com. Our team is proud to provide a wonderful home with top-tier amenities, so it'd be a pleasure assisting you!
Honest Review I have been a resident at pavilion village since 2017 and have truly seen this property go from great to worst as a result from the many changes in staffing roles with property managers, assistant property managers, and leasing agents. I’ve had to make many complaints on neighbors such as leaving trash outside of their doors for several days, children being left unattended/unsupervised in the breezeways and playing near residents doors, being attacked by a neighbors dog that was not listed on their lease or cle... read more
Business response:
We're so sorry your experience hasn't yet reflected our five-star standard. We'd love nothing more than to improve your impression of our community and we encourage you to contact our office directly or reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can better address your concerns. Thank you.
Your car will get towed! The rules to parking a horrible! My car as well as my guests cars have been towed too many times to count as if having people break into my car isn’t bad enough! I don’t recommend moving here unless you want to pay almost $300 every time you have a mishap!
Only as good as the residents who live here. This apartment complex is in a nice location but has some things that require constant attention.They try to keep up the grounds but tenants are always leaving trash on the stairs or in the parking lot. Trash pickup is from Sunday thru Thursday but tenants leave their bins out all weekend filled with trash. I won't be surprised if this place becomes rat infested very soon. My neighbors are always having parties during the week. They love Tuesday night parties. You are awakened fro... read more
Worst experience ever at Pavillion Village Apartment. Think twice before renting here. Worst place to live. Am a current resident but I can't wait for this lease to end. Am very dissatisfied. Office people are rude. Towing your car when you have paid your rent and placard clearly showing. Spider bites. Called them about the spiders problem not taken care of. Dog poop outside. Trash always out of the compactor. Flies everywhere. Sewage smell lingering everywhere. Worst place to live. Please be careful before signing a lease h... read more
Avoid If you move here and live in the first or second floor, You will hear every step that the one above you makes. Really cheap construction. Also, you will regret the moment that you sign the lease for this property every night when you try to park your car. Literally, there is no space for every one. When I complained to the managers, they said YOU CAN PARK near Walmart which is outside the property. Whaaaat!!! Save time and the headache and look somewhere else.
Extremely Noisy- Bad Construction New to Charlotte: I have lived here for just over 2 months. I live on the first floor. I expect to hear some activity from tenants above, however, to be awakened from my sleep, to know when they go to the bathroom and every move and I mean every move they make and not to mention extremely loud walking, is UNACCEPTABLE. I suppose if you live on the top floor, you may be OK. In my brand new apartment I have already had maintenance repairs. This is in NO WAY a place to call home. I moved in wit... read more
Frequently asked questions about Pavilion Village Apartments
How is Pavilion Village Apartments rated?
Pavilion Village Apartments has a 3.7 star rating with 300 reviews.
When is Pavilion Village Apartments open?
Pavilion Village Apartments is closed now. It will open tomorrow at 9:00 a.m.