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Pavilion Village Apartments
- Apartments
- Charlotte, NC
About this business
Location details
131 Gracyn Olivia Dr, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Wrong apartment not the one I was sold on! Upon move in the aprtment was infested with roaches i have pics, accused of flirting with the office personnel in which i wasnt, haven't gotten my 500 rewards. But since moving in no issues so far!
Business response:
Hi there. Please reach out to our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com when you can so that we can help address any ongoing pest issues, as well as answering any questions you may have. Our team is here to help in any way we can, so we look forward to providing you with more of the high-quality living experience you deserve. Thank you.
Verified Renter Charged for trash i wasn't responsible for and denied a reasonable accommodation. Had my attorney contact leasing office and no response. Very upset
Business response:
We are concerned to hear there was some confusion regarding your move-out fees and we urge you to please contact our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com when you can. We would like to go over this with you as soon as possible. Thank you.
Verified Renter It just feels like the atmosphere here is declining. the energy within the new staff in the office is hostile and does not feel as though we can properly approach them. Its is unfair that we are being charged for services like trash that have such strict windows that 90% of residents cannot benefit from and then we are being penalized on top of being required to pay for the service. a 5-7pm window for trash pick up is absolutely ridiculous for those of use who have traditionally working hours, or physical res... read more
Business response:
Thank you for sharing your honest feedback. We understand your concerns and truly value the perspective of long-term residents. Your comments regarding the trash service schedule and changes in office atmosphere have been noted. Please know that your voice matters, and we are working to improve our services for all residents. If you'd like to speak further, feel free to contact our Customer Care Line at (877) 385-1878 or email CustomerService@druckerandfalk.com. We're here to help.
Verified Renter Good complex gets better over time but management changes a lot . So far so good on improvements with complex . I hope it’s stay a welcoming and peaceful community.
Business response:
Hello! We appreciate you taking the time to share this feedback with us and we're glad you've been happy with the improvements. Please don't hesitate to let us know if you ever have any questions or concerns. We want you to enjoy the five-star experience you deserve here at Pavilion Village. Thank you and we look forward to continuing to provide you with great service.
Disappointed Tenant This is my second time reviewing this property and telling future residents to beware. I have lived at this property for many years and can attest to being treated unfairly when it comes to issues pertaining to management. In November, I had a neighbor who moved in above me with a large dog. I’ve had issues with the dog running back and forth making noises as well as today being the second time the resident had a dog in his unit that caused issues to my living and personal items. The first time the tenant... read more
Business response:
Marie, we want all residents to enjoy their time in our community whether they have pets or not so we greatly apologize for the trouble you've had with your neighbors. Please reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can continue working with you to find a solution. We assure you that customer care is a top priority, along with our residents' comfort, so we look forward to speaking with you again. Thank you!
Verified Renter Neighborhood is quiet just wish the staffing was better when it comes to communication. Decent amount of car break ins also so make sure you consider getting a garage.
Business response:
Thank you for taking the time to review our community and bringing these issues to our attention. It is our goal to bring every resident a fantastic experience while living here, and we hope to improve yours by addressing your concerns directly. Please reach out to us at our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com to discuss your feedback.
Verified Renter The move in process was hectic, the staff seemed like they didn’t want to do their job and lots of issues with communication. The apartment itself is nice though.
Business response:
Hi there! We're sorry to hear about the move-in trouble you had. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to assist with any pending concerns for your new home. We assure you that customer care is a top priority for our team and we'd be happy to assist you!
Verified Renter We have been here 8 years and the biggest problem has been the constant changing in the office. Before you get to know one group another one has been hired. And which each group the rules change. The rules for the parking lot and trash removal are forever changing. I currently have a rental car because I purchased another car this week. The dealership gave me a rental while my car is repainted. I was told I only have 4 days to have the rental in the parking lot. While is that rule in place? The rental is a 20... read more
Business response:
Hi there, thanks for reaching out! We apologize if our parking policies have caused you any inconvenience during your stay. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to discuss your personal vehicle situation and find a solution. Thank you!
Verified Renter I’ve lived here for over 6 years and overall, it’s a convenient place, especially being next to Walmart. However, the laundry room is rarely available or open, and there are frequent issues with the computers in the computer room. TVs outside by the pool/lounge area often don’t work, and the trash valet service is inconsistent. This place could easily be a 10/10 with some upgrades and better management. I miss the old maintenance crew—they were more reliable. There’s been too much turnover in staff year after... read more
Business response:
Thank you for sharing your insight! We'd appreciate an opportunity to address each of your concerns, so please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com. Our team is proud to provide a wonderful home with top-tier amenities, so it'd be a pleasure assisting you!
Frequently asked questions about Pavilion Village Apartments
How is Pavilion Village Apartments rated?
Pavilion Village Apartments has a 3.7 star rating with 297 reviews.
When is Pavilion Village Apartments open?
Pavilion Village Apartments is open now. It will close at 6:00 p.m.