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Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company should be shut down ! I am filing a complaint with the Florida attorney general.
This company may have the worst customer service of any payroll provider I've ever dealt with. The CSRs are circular in their arguments; when they don't want to help you, you're better off hanging up and waiting on hold again because you will NOT get accomplished what you needed to accomplish. I was told "I do not have a supervisor" by one CSR. Can you imagine? I'm pretty easy-going, until I'm lied to. Tax issues galore, failure to file forms, excuse after excuse... we're done. We've moved on to another company, and will NEV... read more
Paychex is extremely incompetent. I was charged twice for HR services I never used by Spencer K*****— around $1900. It got so bad that I had to call my bank to put a stop on their payments so that I could still pay my employees. Paychex had the audacity to offer a “credit” to my account! Stay FAR AWAY!! These people do not communicate or respond to emails! They are great at communicating in the beginning because they want to sell you the service, but once you sign up they stop.
Awful. High turnover of payroll specialists resulting in constant new hire messing up while learning. Unprocessed payroll and late payments. I submitted eed/IRS tax. Unresponsive and lack of communication between departments. This company is an absolute nightmare.
I referred a client to use Paychex for their new corporation. This is a one person payroll. Paychex made gross errors on every possible action. They had such an incompetent payroll rep who admitted she had over 1000 unread emails. It took a senior regional manager 4 levels above the rep to get one payroll done. Then... there was still an error Paychex remitting withheld state taxes, so the client has $1300 in penalties. After two weeks trying to get that handled and reimbursed, I have decided to do the payroll myself. I coul... read more
I retired and, at the beginning of March, asked for quarterly distributions beginning April 1. I'm in Europe and need the money for rent as I'm going to school over here. I'm in the process of negotiating for an apartment and NEEDED that distribution by April 1 or day or two later for downpayments. I went to the 401k Paychex website and it acknowledges that I put in for a distribution April 1 and that I will receive that distribution APRIL 17!!! WTF??? No indication from them that there would be a 2 WEEK delay!! Are they mak... read more
I was screwed over by this company on four different occasions. I was lied to by two separate sales people which cost me thousands of dollars. I was audited by their workman’s comp affiliate which is normal but I was aided if I agreed w the outcome which I did not. They told me too bad and took the full amount of money equating to over $7000 out of my account without my permission. After they took the first draw out of my account, I put a stop payment on Paychex so they change the name of the ACH so that the stop payment wou... read more
Please stay way from this company. Highly irresponsible, unethical and just overall incompetent. They made mistakes on a dozen of our employees W2s for 2022. We have been in talks with them since January and now it is the end of March. You will get a generic response of "it takes 2 days to 1 week for W2-Cs and 6-8 weeks for amended W2s." In reality, you will never receive any of these things. We've involved our lawyers at this point. Our specialist was always "out of office" but another representative would tell us "he's in ... read more
The employees at Paychex have to be the most incompetent representatives I've ever had the displeasure of working with. I have been trying to get my issue resolved since November of 2022... They can't even send a check correctly. I've filled out two forms with the correct payee and they've sent two checks with my name rather than the company it's being rolled over to. I've talked to about 6 different representatives and none of them know what they're doing or how to resolve the issue. I just hope this third form that I send ... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 253 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.