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Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT DO BUSINESS WITH THIS COMPANY! At every turn, Paychex has been an absolute disaster. They sell you on their company by saying, "it's like having a part time employee" working for you, processing payroll. What they don't tell you is that your "part time employee" changes month to month. We processed payroll for 3 of our business for about 6 months and I'd say that they got (maybe) 3 pay periods right without major issues. They processed wrong reports, they overpaid by tens of thousands of dollars, you cannot have acces... read more
Horrible company to deal with!! Does not pay in a timely manner and will blame other companies for their inadequacies!!! Use another payroll company!!!
10 negative. Worst company to deal with ever. They waste your time. Do not give product you’re paid for and make you work to prove each transaction. They were given all information yet, they want more. This is a scam service. Frustration levels of your employees will skyrocket.
I used to work for a company that used Paychex. When I left, I planned to use ***** insurance through them and sent in the paperwork as soon as I received it. However, they had turned off the insurance and it took another 6 weeks and countless hours on hold with customer service begging them to turn it on so that my spouse could get critical medication. This was bad enough to receive a 0 star review on its own, however, they recently contacted me out of the blue with an "urgent issue." They sent an email with poor grammar an... read more
Paychex fraudulently filed a report for our 3rd Quarter, they were made aware of this and still have yet to fix the issue therefore our actual payroll company can not submit our actual quarterly report. Paychex has yet to resolve the issue and has been contacted numerous times with a call back only once just confirming the complaint. I would not recommend this company and legal action will be taken if this is not resolved by the date they were given,
Paychex’s has been one of the worst companies that I have ever had to deal with. I had a horrible on board experience and they still don’t pay or file one of my taxes even though I they are suppose to. When I got hit with the penalties they refused to pay even though I have their rep telling me they would. Now it’s been 2 weeks and my employees still have not received their checks. Took them a week to tell me UPS lost them. They supposedly reissued and sent them out but still don’t have them. However we did receive a package... read more
DON'T USE THIS COMPANY. How can a company have so many complaints and poor reviews and still have an A rating with the BBB? I told Paychex that I was shutting down my company in February of 2022. They've continued to charge me for the last 7 months. I've left 3 messages, and sent two emails to my rep. No call back. I've left her manager two messages. NO call back. They continue to charge my account. I signed up for their 401K service. I was on hold trying for two hours trying to get my 401K contribution. After two hours, the... read more
Thy refuse to let me get in my account I have rights to get on to get copies of check stubs rude customer service thy don't even deserve the one star review
Very frustrated with lack of communications regarding onboarding our people into the 401K product. It seems the account representative who signed us up is not longer with the company and nobody has picked up the ball. Frustrated owner who has used paychex for payroll and workmans comp insurance for years on years. Is there anyone at Paychex who can help?
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 253 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.