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Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT use this company. They overcharged my small company of two (2) the administrative processing fee for over six months. The account representative noted and identified that they had indeed overcharged and would immediately process a efund. It has been over eight weeks and Paychex has had one excuse upon another for their ineptness in processing a refund. They provide high level lip service and fail to follow through displaying extremely poor integrity. I was informed by account representative how much she loved her comp... read more
This company does not give any warning if they want more information on a medical bill claim before suspending your hra/fsa benefit card. Your account when logged in does not give any information and states you have no accounts if you have a hra or fsa administered by paychex. There is no customer service email and calling a customer service line is only available during certain times. This company is very hard to deal with and should be avoided if you are looking for a benefits administrator for your company's fsa or hra.
I DONT WANT TO LEAVE ANY STAR. This company is appalling the way they do business. I run payroll for 1 person and I have a retirement plan. I am trying to transfer a 401k and they are giving me the run around. This has been a ongoing issue since March. I never seem to get the same person to help me, I could be on the phone waiting for 30 plus minutes to try and solve this issue which never got resolved. I would never recommend this company to anyone.
By far the worst company to work with wouldn't send a final bill but would send info to a law office for a lawsuit stay away from this company can't even email or fwd a final bill no just rather try take you for everything clowns I paid before that all I wanted was a bill oh not to mention their law office the hire is a rude asshole and offers zero help he's a punk
Very unprofessional service. I was put in touch with a sales representative who was very responsive via phone and email until she received sensitive identification and financial information from myself and another employee. On a Friday, I was told she would reach out Monday. I did not hear from her on Monday, so I left an email Tuesday asking for an update, I was ignored. I left a voice-mail Wednesday and was also ignored. I called customer service Wednesday afternoon and explained that my sales rep had received my financial... read more
Our company and our employees have been locked out of our 401K for a month. We have a reference number with assurance that the situation would be resolved by the next day....that was around July 6th. Holding for a representative us usually at least 45 minutes. We are very concerned and need to access our account immediately.
I am employed by a firm that uses Paychex. I had to take many courses provided by the Paychex Learning service. I completed all the courses required by my employer but did not find a way to indicate "completed" on one of the courses. I have asked MANY TIMES for this issue to be addressed. I have sent emails, have tried to use the online chat feature (the person joining chat keep just leaving the chat without answering any questions). I feel my employer is paying for substandard service from this company.
Paychex is obviously suffering from the same staffing issues as many other businesses since the great resignation. Sales cannot provide a clean quote to add on services: Pages are missing and/or pricing not included. Implementation never makes contact to set up the new service. Billing invoices an amount that does not match the quote ($900 instead of $300) even though the service has never been implemented. There is no way to contact someone higher up that may be able to cut through the incompetency. The bright spot is that ... read more
I was garnished when I shouldn't have been. $3,500 gone. I took the creditor to court. I won. My garnished wages are supposed to be returned. It's been a month now and Paychex has still failed to return my money. I've called, they do nothing mg but say "gonna take longer...." After being told first 7-10 business days. Then told 30 days. Now what? I have 4 kids, a disabled husband and I'm pregnant. We need our ******* money and this is beyond ****** up.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 253 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.