Paychex

Ramiro C 

on BBB

2 years ago

Terrible customer service and communication. They took out over $600 from my account without any notification. I am a new business with only 2 employees so funds are tight. All they had to do was tell me that this start up fee was going to be taken out and on what date so I could plan accordingly. Once I learned that they took the money I started calling and emailing to complain. Then I suddenly received and email Invoice stating they were taking the money out. All of this after the fact and after I complained. I am pretty s... read more

vevian A 

on BBB

2 years ago

payroll errors period after period with different payroll specialists. Deducted payroll from the business bank account twice which was over $20,000 overdraft. Pay staff for less hours that what it was sent! 

Mary A 

on BBB

2 years ago

I agree I had tried to work with Paychex's several times and got denied and they lost my documents so could not clam for my ECT benefits from year 2021 

Sara M 

on BBB

2 years ago

I would give zero stars if possible. Do NOT trust Paychex to handle your business affairs (at least if you're a small business). They were a nightmare. We have incurred thousands of dollars in late fees from tax agencies where Paychex has failed to file proper taxes. We finally switched payroll companies, but still are having problems getting them to pay for their mistakes. I have been fighting with them for over a year and am finally just paying my fines to be done with it and will determine further legal action. It's amazi... read more

Gregg O 

on BBB

2 years ago

Not proficient in payroll rules, don't pay sufficient attention to detail, fail to provide review opportunities to company before prococessing payroll. Customer service is NON-EXISTENT. 

Nikki M 

on BBB

2 years ago

Starting a small business we decided to try Paychex for payroll. They explained we would be charged $40 a month max in fees as we have two employees. Lies. Ended up being charged $90+ in monthly fees, then they charge for 401k. Incorrect amount were being taken from accounts for the 401k which we called and spoke to representatives 5 plus times and it was still incorrect. Emails, calls you name it. All we kept being was transferred around to numerous people. Every time we called no notes were placed on our account from the 1... read more

Tori S 

on BBB

2 years ago

If I could leave negative starts I would. This company is the worst payroll company I have every worked with and everyone at my current job which has hundreds of employees I'm sure would agree. Everyone in my office specifically has suffered with things such as late paychecks, incorrect tax amounts taken out, incorrect race and cities listed, incorrect pay amounts given (has been both more and less,) messing up the amount of child support to come out of a check. All of these things which were verified with the employees and ... read more

Rase 

on BBB

2 years ago

I WAS A CUSTOMER FOR SEVERAL YEARS AND IN THE LAST 2 YEARS THIER SERVICE WENT DOWN HILL ALMOST DAILY THEY MESSED UP THE PAYROLL EVERY WEEK AND WHEN WE COMPLAINED THEY JUST GAVE US A CREDIT AND DID NOT FIX THE INTERAL PROBLEMS THIS WENT ON FOR MONTHS AND WHEN I SAID I WAS DROPPING THEM THEY OFFERED FOR FREE SERVICES AND AT THE END THEY WERE STILL JUST A POORLY MANAGED PAYROLL SERVICE LAST OF ALL I PULL MY 401 FOR ALL EMPLOYEES AND THEY FINED ME EVEN THOUGH THEY DID NOT HAVE MY PAYROL SERVICE ANY MORE 

Jessica C 

on BBB

2 years ago

DON"T USE THIS COMPANY EVER! Our company transition to Paychex in Fall of 2019 when the company we previously were using was bought out by *** and at that time they could not handle some of our unique payroll needs. It has been a non-stop disaster ever since. We have had 8 different "specialists" none of whom are knowledgeable in union based companies. We once had payroll delayed by 3 days (yes, a severe legal violation of our CBA!) because our specialist didn't want to handle our import issue - I spent two days on the phone... read more