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Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Too much going on with the bill
Business response:
We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve?
Horrible customer service employees and manager experience!!! They haven't even sent me my handwritten check the bank stated it doesnt accept. Its been 12-13 days now and I switched power company and still await for my remainong balance refund and handwritten check. These people have caused me wasted money for cetified mailing, which I never recieved the return mailing receipt for. I had to go to the USPS office and get a print out for it, inorder to hold the signer reliable for my Monetary value that was inclosed.
Business response:
We apologize for the experience. We have tried locating your account with the email provided unfortunately not able to locate it. We have sent an email if you could please reply with your account information so we can research on exactly whats going on with the account or what's causing the delay. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction.
This is absurd. I inquired about new service and somehow received two account numbers that were processed in my name for what should have been one account. I agreed to the service on the 28th a few days later my service was disconnected for non- payment. Reason: the money I initially paid was posted to the wrong account number. The clerk then processed the order to re-connect and transfer the funds. Approximately 5 days later, I paid another amount to post against my account to avoid disconnect only to get disconnected ... read more
Business response:
Kim, Thank you for commenting. We apologize for the experience. We have reviewed both accounts you only have one account currently active with Payless Power. The other account is closed out due to no activity since last year. We will be more than happy to provide you more detailed information to give you a better understanding on what occurred. Please contact us at 888-963-9363.
Dark pattern on review section of payment Bad reviews get redirected to an email instead of here
Business response:
Thank you for your review. Please let us know how we can improve. If you would contact us at https://paylesspower.com/contact-us/, then we can have someone review your account to see if we can make things right with you.
Cheap especially if you don’t use your A/C that much, user-friendly website, and daily texts that are accurate and will help you plan accordingly for your next payment. Best prepaid service I’ve had. The only weird thing was that I kept getting an email about paying 69 dollars to start my service when the website said I only needed 29. I got the same email after my service was already turned on. It was an email formatted in the same style and colors as other emails I’ve gotten from Payless Power...Customer service had no ide... read more
Business response:
We appreciate your review, and thank you for choosing Payless Power!
Just signed up..still observing overall performance including billing, service notices/updates and ease of payment. Satisfactory so far...
Business response:
We appreciate your review, and thank you for choosing Payless Power!
Fast and easy sign up. $20 minimum payment accepted on account with debit card online or by phone. The extension they offer is pulled automatically month to month until paid off. The electric balance is not pulled over the weekends but the use catches up the following Monday. Over all good company soo far.
Business response:
Thank you for reviewing Payless Power!
They over charge. The meters aren’t read. When you reach out to them, they push you off on the center point and smart meter and they have no answers either. Shop elsewhere!
Business response:
Thank you for your comments. Centerpoint owns the meters in your area and they transmit usage data from your meter every 15 minutes . This is passed on to us the following day and we bill you the day after that. Retail electric providers in Texas do not read meters but the Transmission and Distributions Utilities ( In your case , Centerpoint) forward their meter data daily and then perform a monthly meter read as well for auditing purposes. The reason we direct customers who question their usage to Centerpoint or Smartm... read more
Very easy, they let you know how long your balance going to last to avoid negative balance and disconnection fee, so far so good
Business response:
We appreciate your review, and thank you for choosing Payless Power!
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,627 reviews.
When is Payless Power open?
Payless Power is closed now. It will open tomorrow at 9:00 a.m.