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Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
we've had other extremely high electric companies Payless is the " cheapest " .
Business response:
We appreciate your review, and thank you for choosing Payless Power!
I do not consider the service good, I have been out of the apartment for more than a month because I am working outside the city and without having a single bulb or one day, the service reaches $ 104 monthly, is this fair?
Business response:
Mr. Terrenos- Your review states that you were out of your apartment for a month and were still charged $104 which is not a sign of good service to you. I can see why that would be a problem for you . I have tried to locate an account for you by using your name and email but was unable to locate your account or confirm your plan. Some of our plans do include a daily fee that includes up to the first 17 KWH of power each day at no extra charge. You would be charged the daily fee each day that your services are connected . If ... read more
No considero bueno el servicio,llevo mas de un mes fuera del apartamento porque estoy trabajando fuera de la ciudad y sin tener ni un solo bombillo ni un solo dia, el servicio llega a $104 mensual, es esto justo?
Business response:
Sr. Terrenos: su revisión indica que estuvo fuera de su apartamento durante un mes y todavía le cobraron $ 104, lo que no es una señal de buen servicio para usted. Puedo ver por qué eso sería un problema para ti. Intenté ubicar una cuenta para usted usando su nombre y correo electrónico, pero no pude ubicar su cuenta ni confirmar su plan. Algunos de nuestros planes incluyen una tarifa diaria que incluye hasta los primeros 17 KWH de energía cada día sin cargo adicional. Se le cobrará la tarifa diaria cada día que sus servicio... read more
I think the fact that you can pre-pay for your electric is amazing but what I don’t like is the fact that when you’ve been with them for a month or two they randomly charge you for electric you have not use. I have been charged for 40 to 44KW a day when nobody has been home for three days straight and the only breaker that was on in my house was my fridge breaker. So I’m very upset with the way they overcharge you and then won’t answer the phones call you back or respond email
Business response:
HI Debra- We are unable to locate your account with your email. You can email us at customerservice@paylesspower.com or call us at 888 963 9363 for more info. Our business hours are 8:30 AM to 5:30 PM – Monday through Saturday. Closed Sunday. We do have additional email support through 9:00 PM Mon- Fri and 11: 00 AM to 8:00 PM on Sunday. Many customers with daily billing experience your type of reaction. Usage goes up (specifically during cold or hot weather ) and it just doesn’t seem right. Winter in Texas can be especial... read more
I'm honestly confused by all the good reviews. I was being charged 10-20 dollars daily for electricity. That is 300-600 a month for a one-person apartment in a relatively even climate area. steer clear.
Business response:
Hi Luke- Your comments state that you are unsatisfied with your charges and that makes you skeptical of the positive reviews. That’s is understandable however please note that Payless Power does not solicit, create or alter reviews . All review are posted in a unedited fashion unless they contain offensive language or specifically advertise for a competitor. I am not able to locate your account using your name or email so I cannot review your account . I can state that Payless Power does not utilize estimates as part of it... read more
I just paid for new service yesterday, I was told on the phone, and through email via text message my power would be on in 4 to 6 hours, I get here today, no power, really unprofessional and dissappointing.
Business response:
Chris- Thank you for reaching out. Our system does in fact show that you signed up and paid for service on Saturday. An order was created but AEP has yet to respond. A supervisor will contact you ASAP to brief you on what has occurred and the steps taken to fix it. This is a very serious issue and has our full attention. Thank you for your patience. 888 963 9363
Daily bill went from 2.5p a day to almost 9.00 a day. 😡
Business response:
Thank you for rating and reviewing Payless Power!
I hate the daily emails about my usage. I've written complaints and asked if there was a threshold I could change with no response. Also don't like that they charge you a fee if you don't select the suggested amount.
Business response:
Mike – Your comments state that you do not like the message frequency and also do not like that there is a $4.95 fee if you do not pay at least $75 each time. These are understandable frustrations and there are solutions. While we cannot change the frequency of your messaging at this time, you can opt out of SMS messaging as long as you have email enabled. Also, by enrolling in autopay you can post payments as small as $40 with no fee. Call us at 888 963 9363 and we can assist with these items.
This company is garbage! Way worst than a regular electricity company! I urge you to rethink working with this company for lights in your home. There’s absolutely nothing convenient about having to pay 40.00 on a light bill every 3 days to keep the lights on, an on top of that every time you put money on the account they automatically take 4.95, so whatever amount you pay your balance will show up $-4.95( if you put 40.00 on your bill it will show a balance of 35.05 remaining) and if you don’t pay it in a timely manner they ... read more
Business response:
Ms. Collins- Payless Power currently offers pre-paid electricity service exclusively. The basic premise of pre-paid service is that you can get started for no deposit and with no credit check and that you must maintain a positive balance on your account to avoid a service interruption . Because pre-paid providers cannot hold a deposit against no payment we cannot offer long “extensions”. It’s like putting gas in your car. There has to funds to draw from to continue service. We do offer same day extensions to give customers w... read more
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,187 reviews.
When is Payless Power open?
Payless Power is closed now. It will open tomorrow at 9:00 a.m.