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Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The point of having prepaid lights is to pay and use what i can. You are making me a minimum and charging me for paying less that $75 ! Horrible
Business response:
Hi Moesha- You complaint shows that you are frustrated with the $4.95 minimum payment fee. This is understandable and you are correct in that it is applied if you post a payment under $75. To limit the impact , our system breaks this down on a payment schedule of $1 per day. There is also a way to avoid the fee altogether while still posting smaller payments . You can do this by activating autopay on one of your saved cards. You can do this online through your Payless Power My Account Portal or by calling us at 888 963 9363.
I highly recommend this company! Low rates, better than I expected.
Business response:
Thank you for rating and reviewing our services!
Costumer Service is Trash! Over 8 minutes to answer the phone just to transfer me so long that I figured out my problem! However the online services are seemless!
Business response:
Kaneci- To summarize your review… you were highly unsatisfied due to the wait time of 8:00 minutes however the online /automated options work well for you. I get how irritating it can be to have to wait on the phone when you are in a hurry. At Payless Power we try to do our best to not only serve customers in a timely fashion but to also provide automated options to allow customers to forgo speaking to an agent unless its absolutely necessary or preferred by the caller. There are times however when there are major spikes in... read more
Today discovered A new fee.. if your electric is disconnected A $25 reconnect fee charge.. Along with A min of $75 prepaid service.. if $75 isn’t paid or more then your charge $4.95 fee.. I love the service for 3 years now.. All these new fees . It’ seems the customer satisfaction isn’t important to them any longer
Business response:
Your comments state that you are concerned about the list of fees show on the Terms of Services. That is understandable however at this time we are not charging any disconnection or reconnection fees. There is a fee of $4.95 for payments less that $75 but you can also avoid this by enrolling in autopay. If an autopayment of at least $40 is posted there is no fee applied. Call us at 888 963 9363 for more information.
We are not even home on the weekends. We leave Friday morning to school and work and we do not return until Sunday after six. Everything is unplugged and turned off in my house except for my fridge and they’re still stating that we use the same as we do through the week 12 to 14 I really wish I would not have signed your contract because they steal your money.
Business response:
Deborah- Your review states that you are gone every weekend and all appliances are unplugged except for the refrigerator yet your weekend billing is same as during the week. This makes you want to exit your contract because you don’t fee you are being billed honestly. That is an understandable concern and if you contact us at 888 963 9363 . we can locate an account since your email address is not in our system. While we cannot speak to what consumes energy in your home there are a couple of things we can take into considerat... read more
tengo muchos anos que uso payless power para mi es la mejor compania ,ellos tienen opciones de pagos para facilitar tu servicio , el 1 metodo es una extencion que te dan luego hay otra donde ellos te dan credito con la promesa que tu si va a regresar el dinero y tu servicio es conectado en menos de 10 minutos ,sorprendente pero sierto.
Business response:
¡Muchas gracias por su reseña! Nos alegra que sea un cliente satisfecho y que podamos ofrecerle las mejores herramientas para gestionar su cuenta. Apreciamos tenerle con Payless Power.
Simple easy I fuck wit it
Business response:
We appreciate your review, and thank you for choosing Payless Power!
we've had other extremely high electric companies Payless is the " cheapest " .
Business response:
We appreciate your review, and thank you for choosing Payless Power!
I do not consider the service good, I have been out of the apartment for more than a month because I am working outside the city and without having a single bulb or one day, the service reaches $ 104 monthly, is this fair?
Business response:
Mr. Terrenos- Your review states that you were out of your apartment for a month and were still charged $104 which is not a sign of good service to you. I can see why that would be a problem for you . I have tried to locate an account for you by using your name and email but was unable to locate your account or confirm your plan. Some of our plans do include a daily fee that includes up to the first 17 KWH of power each day at no extra charge. You would be charged the daily fee each day that your services are connected . If ... read more
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,627 reviews.
When is Payless Power open?
Payless Power is closed now. It will open tomorrow at 9:00 a.m.