This profile has been claimed by the business owner or representative.
Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What's that everyday Recurring Fee $3.81!
Business response:
We appreciate your review, and thank you for choosing Payless Power!
Unethical to require minimum $150.00 or pay $4.98 fee. Terrible.
Business response:
Susan- You comments state that you feel that it is unethical to charge a $4.95 fee for payments under $150. It’s always a concern if a new customer has these opinions about their electric company . Please note that all non-recurring fees from Payless Power are presented in the Electricity Facts label and Terms of Service documents that customers are asked to review prior to enrollment. In the case of the minimum payment fee, while the terms of service lists the fee as $4.95 for payments less than $150 but that is in fac... read more
poorest service ever
Business response:
Mr Cruz- We have reviewed the notes on your account and cannot determine they nature of your concerns. A supervisor will reach out to learn more. You may also call us at 888-963-9363 to provide insight.
This is a horrible electric provider I load about $50 on my account every other day and it is running through money like crazy I would advise anybody to go with any other company besides this one if I can give zero Stars I would.
Business response:
Payless Power appreciates you for taking the time to leave us your feedback on this matter, Jamarcus. Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for your billing. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363
They're very expensive. I had to get a fast light company so I went with this but as soon as I pay off my little 20 dollar credit I'm switching.. I'm paying $20 a day for my lights.
Business response:
Condelario- Your comments state that you needed fast electricity so you signed up for Payless Power but is been to expensive so you are planning to leave. Every consumer in Texas has felt the pinch of high energy bills this summer due to the record heat and highest whole energy costs ever seen. This is something that has affected every single Texan this summer. The wholesale price of natural gas is driving record electricity prices as most power plants use gas to generate electricity. Prices have been high through the marke... read more
They went up so much that I'm struggling to keep lights on. Horrible company services. Used to be $75/$100 a month now over $400 a month. Ridiculous. I am still waiting for them to take a hold off me. Trying find better company. They drain you & charge give you less & fees...I have fibromyalgia & was told you pay for what you use. Not anymore. They blame it on inflation that's why they raised everything. Highly suggest get outta Payless Power!!!!
Business response:
Michelle- Your comments state that your monthly charges have quadrupled and that you feel you are being taken advantage. It’s understandable that you might feel that way . There are a couple of factors affecting all Texans this summer regardless of the provider you choose. The first is the wholesale cost of electricity. It have been affected by the price of natural gas because gas is what is used to generate most of the electricity used in Texas on a daily basis. Because of gas prices , it costs more to generate electricity... read more
They went up so much that I'm struggling to keep lights on. Horrible company services. Used to be $75/$100 a month now over $400 a month. Ridiculous. I am still waiting for them to take a hold off me. Trying find better company. They drain you & charge give you less & fees...I have fibromyalgia & was told you pay for what you use. Not anymore. They blame it on inflation that's why they raised everything. Highly suggest get outta Payless Power!!!!
Business response:
Thank you for rating and reviewing Payless Power!
They went up so much that I'm struggling to keep lights on. Horrible company services. Used to be $75/$100 a month now over $400 a month. Ridiculous. I am still waiting for them to take a hold off me. Trying find better company. They drain you & charge give you less & fees...I have fibromyalgia & was told you pay for what you use. Not anymore. They blame it on inflation that's why they raised everything. Highly suggest get outta Payless Power!!!!
Business response:
Thank you for rating and reviewing Payless Power!
Very very bad service takes two hours to get hold of someone last two times somebody hung up on me. Very rude people. They would not tell you that you have to set up automatic payment I set up my account and after five days it was disconnected because I didn’t set up automatic payment. Took me two hours to get a hold of someone and they hung up on me twice. They just want to make money disconnecting your service reconnecting it again it’s a nightmare. I’ll give them zero stars
Business response:
Rajiv- Your comments state that you were disconnected because no one advised that you must enroll in autopay. Its not a good thing when a customer does not realize how prepaid service works so your frustration in understandable. Please note that auto-pay is not a requirement for your plan. It is a great option that can ensure that your service in never interrupted but it is not a requirement. We do send messages to your phone and email each morning advising how much money is remaining on your account along with an approxima... read more
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,187 reviews.
When is Payless Power open?
Payless Power is closed now. It will open tomorrow at 9:00 a.m.