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Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
well it starts off pretty good but after a few months you go back and add it all together and you will end up paying triple what you would a regular light company. my usage is never changes so why does the amount continue to rise?
Business response:
Ms. Zambrano- To recap, you feel that while Payless Power starts out as an affordable service. After a few months it goes up and you realize that you pay triple of a post-paid service. This summer was rough on everyone, and daily billing can make it seem even rougher when we had such unrelenting heat for months. But please note that your energy rate is locked in, and the Utility delivery charges are uniform across all electric providers . What did change was the average amount of your daily usage which really began to incre... read more
They were fast
Business response:
Dana thank you for your review! We are happy to be your retail electric provider!
The point of having prepaid lights is to pay and use what i can. You are making me a minimum and charging me for paying less that $75 ! Horrible
Business response:
Hi Moesha- You complaint shows that you are frustrated with the $4.95 minimum payment fee. This is understandable and you are correct in that it is applied if you post a payment under $75. To limit the impact , our system breaks this down on a payment schedule of $1 per day. There is also a way to avoid the fee altogether while still posting smaller payments . You can do this by activating autopay on one of your saved cards. You can do this online through your Payless Power My Account Portal or by calling us at 888 963 9363.... read more
I highly recommend this company! Low rates, better than I expected.
Business response:
Thank you for rating and reviewing our services!
Costumer Service is Trash! Over 8 minutes to answer the phone just to transfer me so long that I figured out my problem! However the online services are seemless!
Business response:
Kaneci- To summarize your review… you were highly unsatisfied due to the wait time of 8:00 minutes however the online /automated options work well for you. I get how irritating it can be to have to wait on the phone when you are in a hurry. At Payless Power we try to do our best to not only serve customers in a timely fashion but to also provide automated options to allow customers to forgo speaking to an agent unless its absolutely necessary or preferred by the caller. There are times however when there are major spikes in... read more
Today discovered A new fee.. if your electric is disconnected A $25 reconnect fee charge.. Along with A min of $75 prepaid service.. if $75 isn’t paid or more then your charge $4.95 fee.. I love the service for 3 years now.. All these new fees . It’ seems the customer satisfaction isn’t important to them any longer
Business response:
Your comments state that you are concerned about the list of fees show on the Terms of Services. That is understandable however at this time we are not charging any disconnection or reconnection fees. There is a fee of $4.95 for payments less that $75 but you can also avoid this by enrolling in autopay. If an autopayment of at least $40 is posted there is no fee applied. Call us at 888 963 9363 for more information.
We are not even home on the weekends. We leave Friday morning to school and work and we do not return until Sunday after six. Everything is unplugged and turned off in my house except for my fridge and they’re still stating that we use the same as we do through the week 12 to 14 I really wish I would not have signed your contract because they steal your money.
Business response:
Deborah- Your review states that you are gone every weekend and all appliances are unplugged except for the refrigerator yet your weekend billing is same as during the week. This makes you want to exit your contract because you don’t fee you are being billed honestly. That is an understandable concern and if you contact us at 888 963 9363 . we can locate an account since your email address is not in our system. While we cannot speak to what consumes energy in your home there are a couple of things we can take into considerat... read more
tengo muchos anos que uso payless power para mi es la mejor compania ,ellos tienen opciones de pagos para facilitar tu servicio , el 1 metodo es una extencion que te dan luego hay otra donde ellos te dan credito con la promesa que tu si va a regresar el dinero y tu servicio es conectado en menos de 10 minutos ,sorprendente pero sierto.
Business response:
¡Muchas gracias por su reseña! Nos alegra que sea un cliente satisfecho y que podamos ofrecerle las mejores herramientas para gestionar su cuenta. Apreciamos tenerle con Payless Power.
Simple easy I fuck wit it
Business response:
We appreciate your review, and thank you for choosing Payless Power!
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,187 reviews.
When is Payless Power open?
Payless Power is closed now. It will open tomorrow at 9:00 a.m.