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Payless Power
- Home Services
- Dallas, TX
About this business
Location details
.975428, Dallas, Dallas, TX, 75397, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is not a good power source
Business response:
Hi Eduvijen, Thank you for sharing your feedback. We understand how important it is to have a reliable power source, and we’re listening closely to your concerns. It sounds like your experience didn’t meet your expectations, and that’s something we take seriously. We want every customer to feel confident in the service and support they receive from us. To better understand what went wrong and how we can improve, could you share a bit more about what specifically didn’t work for you? Whether it was a product issue, service re... read more
This company is Basura, Trash, no good, I hope this company loose their contract because of the pricing abuse, No Bueno!!! If you struggle with your economic situation do yourself a favor, don’t call this basura
Business response:
Hi Adriana, Thank you for sharing your feedback. We understand that pricing is a major concern, and we want to make sure you have all the tools and information to make the best decision for your energy needs. We hear your frustration and recognize how important affordability is—especially when managing a tight budget. That’s why we offer competitive prepaid electricity rates, and we encourage you to compare providers at PowerToChoose.org, a free and unbiased resource provided by the Public Utility Commission of Texas. Our... read more
EASY TO USE, BUT PRICED WAY TOO HIGH!
Business response:
Thank you for sharing your thoughts with us. We’re glad to hear that you found our product easy to use—that’s something we work hard to deliver. We understand your concern about pricing. It’s important to us that our customers feel they’re getting strong value for what they invest in, and your feedback helps us evaluate how we’re doing on that front.
Only been with Payless for 2 weeks I’m already out of $80 with 1 bedroom .
Business response:
Hi Meka, Thank you for taking the time to share your feedback. We understand your concern about the $80 charge so early into your service, especially with a one-bedroom setup. Utility costs can feel especially high during the summer months, when increased usage—like air conditioning—can lead to higher bills. It’s a common seasonal trend, and we know it can catch people off guard. We’d really like the chance to take a closer look at your account and help break down the charges. There may be opportunities to adjust your pla... read more
These electric power providers are robber barrons, with sky high rates of nearly 17c/Kwh.
Business response:
Thank you for bringing this to our attention. Payless Power offers competitive retail electric rates. Please contact us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM to discuss your concerns further.
The worst. I paid $25 two days ago and today is negative $1.05. So they cut it off, for $1.05. Looking for something else.
Business response:
We appreciate you for taking the time to leave us your feedback on this matter. Payless Power customers are responsible for making timely payments to keep their account balances above $0, to avoid service interruption. We will notify our customers of their low or negative balance when they receive their billing in the morning. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for yo... read more
Not happy. Site offers connection in 1 to 6 hours excluding Sundays. Site has announcement they are closed Monday for memorial day. 0i made payment to start service at 9am. 12 hours later nothing. No way to speak to anyone. No way to get my money back. They are misleading and do not deliver what they say they can. Very dissatisfied.
Business response:
Your feedback is important to us. We base our connection times on the Transmission / Distribution Service Providers time frames for connections. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday.
These charges are getting out of control!!!!!! Spending over $35 a day when it’s cold outside can break someone’s bank in no time!!! It’s become to whether you eat or stay warm! Get it together payLESS power!!! PayLESS is becoming a joke!!
Business response:
Thank you for giving us your feedback on this matter, Jana. We know that billing is important for our customers, and we can understand if you may concerns or frustrations with these issue. We charge our customers based on the electricity they use. If you are seeing an increase in your charges and billing, then that means your home is consuming more electricity. This is common during times of colder weather, as heating units and appliances more power when its cold. If you have any further questions or concerns, please reach o... read more
These guys are an absolute joke! They continue to screw up my billing and cut my electricity off and they refuse to cooperate with me at all! They'll cut your lights off over a 1.00 overage in usage!!!! They suck!!!!!
Business response:
Thank you for leaving your feedback, Maranda. We understand you may have some concerns with your billing and potential disconnections of your services, which we know may be stressful. If a customer is at a negative balance and no payment is made, then you will be at risk of a disconnection. If you need further assistance, please reach out to 1-888-963-9363
Frequently asked questions about Payless Power
How is Payless Power rated?
Payless Power has a 4.6 star rating with 23,182 reviews.
When is Payless Power open?
Payless Power is open now. It will close at 5:00 p.m.