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Pella Windows and Doors
- Windows Installation
- Plymouth, MN
About this business
Location details
13810 24th Ave N, Suite 430, Plymouth, MN, 55441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
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Pella Windows😡- do not go with this company. Their salesmen state that you are dealing with a company that stands behind their product and will do what they can to ensure everything is taken care of. I have been dealing with an issue where they sent a broken piece in my bay window. Cannot believe they shipped this piece to even be installed. Window was installed on April 3. Replacement piece was supposed to be here May 15, but they shipped the wrong piece. Now I have to wait until June 13 to get a replacement. When a... read more
A window arrived cracked, the screen door does not shut properly, and I am not happy with the hardware color so there will be an upcharge to replace a brand new patio door handle. They will not do an exchange or give a credit for the week old handle I dislike.
RecommendedNo doubt about Mrs.Helen karen the best among all account manager I swear to tell the whole world about her, so why don't you invest with her she's trusted and fast I never believed If I trade with $700 I will have profit of $8000 in 6 working days you are indeed the greatest woman ever God bless you ma'am I will tell all my friends and family to trade with you, thanks for putting a smile on my face 😍😍😍😍 You can reach her via WhatsApp:+1(267)4782267 Email: helenkaren443@gmail.com
FYI, at 5 pm a Pella van almost struck me crossing Co Rd 11, between Co Rd 90 and Co Rd 92. Inexcusable to drive so recklessly.
Business response:
Hi Dawn, we're sorry to hear this happened. Safety is very important to us. We have shared this with the appropriate team at Pella. Thank you for reaching out. -AH
Such lies. NOT a Pella product despite all marketing and sales pitch to indicate otherwise. Our installation was poor and requires repair and a redo after one week. Please do your research as the doors are NOT Pella and do not have any such warranty and certainly the price is not justified. Though they claim the doors (made by Thermatrue) are higher quality than the doors you can by at a retail store (Lowe’s) when you talk to the manufacturer directly they do not agree. Complaints filed and explanations thus far have ... read more
Business response:
Matt, we're sorry to hear about your experience. At Pella, exceeding our clients' expectations is our top priority and we apologize that was not the case here. If you're willing, we'd love to try to continue to work with you to resolve any remaining issues. Please message us with your email and phone number and we reach out to you shortly. Thank you!
Agreed with with Eugene said. I purchased all new windows and doors and I'm still having the same issues that my crappy old windows were having. All my windows and doors are frozen shut. Pella customer service is ignoring me and saying that my humidity levels are too high. It's between 25-30%. I've lived in MANY homes prior to this one and have not had issues when my humidity was over 40%.
Frequently asked questions about Pella Windows and Doors
How is Pella Windows and Doors rated?
Pella Windows and Doors has a 4.8 star rating with 2,614 reviews.
When is Pella Windows and Doors open?
Pella Windows and Doors is closed now. It will open tomorrow at 9:00 a.m.