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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,190 reviews
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Alejandro J.'s profile image
Alejandro J. 
on Birdeye

2 years ago

Clear, Professional, Fast Process 

Jared P.'s profile image
Jared P. 
on Birdeye

2 years ago

Brandon was awesome. I have been a customer of Pennymac for 5 year and have loved the experience. Great work!!!! 

Jeffery F.'s profile image
Jeffery F. 
on Birdeye

2 years ago

The "OK" is directed at the team and my initial POC not just Vanessa. I asked question about the cost of points and documents related to the pre-refi loan. The individual didn't have answers and there was no follow up. I just never got answers. 

Michael Z.'s profile image
Michael Z. 
on Birdeye

2 years ago

SMOOTH PROCESS AND OUTSTANDING HELP FROM ALL . 

Dustin C.'s profile image
Dustin C. 
on Birdeye

2 years ago

Schea and Annie were amazing help very kind and always making sure that I was answered any questions in a timely manner! 

Larry P.'s profile image
Larry P. 
on Birdeye

2 years ago

i was told very unclear information about my close and i had to pay money when i was told that would not have to pay anything out of pocket and did not get very good explanation on why i was. o was told one thing and then had to do another, 

TIMOTHY R.'s profile image
TIMOTHY R. 
on Birdeye

2 years ago

Easy process as explained by Marc. 

Christopher B.'s profile image
Christopher B. 
on Birdeye

2 years ago

It was easy and simple..I received great customer service..😊 

Joseph D.'s profile image
Joseph D. 
on Birdeye

2 years ago

Polina went above and beyond to help us with our refinancing. I was shocked at how fast our closing was. Excellent Customer Service. She deserves a raise! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,190 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.